Top positive review
4.0 out of 5 starsBe wary of this email download version of Microsoft 365
Reviewed in the United Kingdom on 24 February 2021
I Purchased this Microsoft 365 email this morning from Amazon after being a bit wary re: some reviews being good, others not so but, it seemed a good deal 15 months instead of 12 months license.
Anyway, I thought I was in luck it accepted the product key, so far so good I thought.
However, this afternoon after attempting to raise a Word document and also Excel, it was saying I needed to re-activate my subscription, it had expired!
I've logged into my Microsoft account, it asked for the Key again then said it had already been used -durrr- after several attempts I'm now feeling rather frustrated to say the least.
Why should any of us whom pay hard earned cash have to deal with these unnecessary problems in trying to keep up to date with what are essentially these basic computer programmes. I needed and use publisher. I have not had this problem in the past with previous versions.
My computer is but a year old running Windows 10, Come on Microsoft sort it out please, you too Amazon it's BL.... annoying or is it the case you want people to setup a recurring subscription which always costs more?
Please sort or I want my money back!
Update:
After having had to contact Microsoft customer services on the same day, I am now fully up and running. The very nice lady I spoke with got things sorted.
However, there is still annoying emails from Microsoft telling me I need to re-subscribe, that my subscription has expired. I will deal with this as and when I have the time and inclination to. I dare say it's a generic automated email.
I have added a couple of stars but only for the software and not the installation process which could be improved.
