Amazon.co.uk:Customer reviews: WaterWipes Original Biodegradable Baby Wipes, 99.9% Water Based Wet Wipes & Unscented for Sensitive Skin, 720 Count (12 packs)

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  • WaterWipes Original Biodegradable Baby Wipes, 99.9% Water Based Wet...
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Customer reviews

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WaterWipes Original Biodegradable Baby Wipes, 99.9% Water Based Wet Wipes & Unscented for Sensitive Skin, 720 Count (12 packs)

WaterWipes Original Biodegradable Baby Wipes, 99.9% Water Based Wet Wipes & Unscented for Sensitive Skin, 720 Count (12 packs)

byWaterWipes
Size: 60 Count (Pack of 12)Change
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Top positive review

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Michael S.
4.0 out of 5 starsNot just a change in packaging, different wipes
Reviewed in the United Kingdom on 18 April 2021
The last two boxes of WaterWipes I've purchased came in different packaging, and had a very prominent "new look - same great wipes" on the box. I assumed this meant that the packaging designed had been refreshed (to now also d more prominently say that they are biodegradable), but that the wipes themselves were exactly the same.

However, this is *not* the case: the new wipes are definitely not the same as the old wipes. A few differences (see photos):

- each packet of 60 wipes is physically slightly smaller
- the new ones weigh about 10% less than the old ones
- they are made of a slightly different material (or the production process is different): the new wipes rip easily in one direction, but the old wipes do not. (Of course this is not a problem for most use cases, however it does indicate there's a difference.)
- (more subjectively) the news ones don't seem to "dispense" quite as well: you're more likely to get two or more come out when you only wanted one. (Annoying and wasteful.)

The height and width is the same. I'm not sure why they weigh less--I guess because they're thinner?

They're still a good product, but I'm not sure how they're allowed to say "same great wipes" on the box, or carry over their existing reviews. If you're remembering WaterWipes being better (or at least different in the past), you're not imagining things!
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148 people found this helpful

Top critical review

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RH
2.0 out of 5 starsAwful - funny smell, horrible feel originals were so much better
Reviewed in the United Kingdom on 11 June 2021
These are awful compare to the old ones - I am a HUGE water wipes fan - I have them in most rooms in my house, my buggy and my car…
However, these have a very odd smell which the originals did not have and they are nowhere near as wet as the original ones so you need at least double. The feel is much rougher as well which means they’re not so gentle for baby’s skin…
Very upset - did not expect such a compromise on quality!
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55 people found this helpful

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From United Kingdom

S Begum
1.0 out of 5 stars this box i received does not have the same water wipe quality.
Reviewed in the United Kingdom on 20 March 2021
Size: 60 Count (Pack of 12)Verified Purchase
I have been using water wipes since 2019 July and they are great i love them for my cnild...but i am sad to say the box i recieved recently is not the same quality and are very dry and dnt wipe well or have the same water wipe fresh smell. please see pictire I just took this wipe out of the packet fresh and you can see the dryness in it. confused why box is like this and spent so much money on a box of 12. i opened a 2nd pack and its the same dry and doenst wipe well like they normally do. as i said i love water wipes...but this box i receieved is not the same water wipe quality. happy to send back a pack to show you what i am talking about. and now i have just read reviews and see these could be counterfeit???? they are not real at all. please i want a refund and il happily return these back. Amazon how are you even allowing this. this is the same complaint i have been making for months...Amazon ur service has changed
Customer image
1.0 out of 5 stars this box i received does not have the same water wipe quality.
By S Begum on 20 March 2021
I have been using water wipes since 2019 July and they are great i love them for my cnild...but i am sad to say the box i recieved recently is not the same quality and are very dry and dnt wipe well or have the same water wipe fresh smell. please see pictire I just took this wipe out of the packet fresh and you can see the dryness in it. confused why box is like this and spent so much money on a box of 12. i opened a 2nd pack and its the same dry and doenst wipe well like they normally do. as i said i love water wipes...but this box i receieved is not the same water wipe quality. happy to send back a pack to show you what i am talking about. and now i have just read reviews and see these could be counterfeit???? they are not real at all. please i want a refund and il happily return these back. Amazon how are you even allowing this. this is the same complaint i have been making for months...Amazon ur service has changed
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38 people found this helpful
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M. Donaghy
1.0 out of 5 stars Fake water wipes
Reviewed in the United Kingdom on 29 April 2021
Size: 60 Count (Pack of 12)Verified Purchase
Agree with the other reviews - these are not genuine water wipes sadly, won’t be buying these again. Have been buying water wipes for 4 years now and these are a totally different product, smell and texture of the wipes more like the huggies/pampers sensitive wipes (which are half the price) not as ‘wet’ as regular water wipes or as smooth to wipe with. Don’t waste your money, will be buying these in the supermarket in future. Shame I now have to use these wipes up that I got in bulk before I can get some more ! Very disappointed.
25 people found this helpful
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Shahzad
1.0 out of 5 stars Not the same as before
Reviewed in the United Kingdom on 17 July 2021
Size: 1080 Count (Pack of 18)Verified Purchase
The new wipes are horrible, completely changed from the old ones. I will be cancelling and buying from a local store. The only reason I was buying these previously was the water content, the new ones are drier, rougher to use. Would not recommend.

They should not be saying they are exactly the same, they are not.
6 people found this helpful
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Jade R
1.0 out of 5 stars Greenwashing at it’s finest!
Reviewed in the United Kingdom on 1 May 2022
Size: 1080 Count (Pack of 18)Verified Purchase
I have used these wipes on three out of four babies and they used to be fantastic which justified the higher price tag, I stopped using them with my third when they first changed to biodegradable but decided to purchase them for my fourth baby born in January to give them a second chance. Utterly disappointed with the quality, thin and smaller than the originals and despite containing lots of water they somehow feel drier, you need about 5 wipes for one nappy change which is so wasteful for such a tiny bottom and poo seems to seep through onto your hands while you are wiping. I understand the ethos about being more environmentally friendly- I predominantly use cloth nappies and reusable wipes but I like having a few packs of wipes on hand for my toddler and when we go out but when you consider that wipes are generally wrapped inside a plastic coated nappy before disposal they are then technically no more biodegradable than any non biodegradable baby wipes as unless you are composting them at home they will still end up in landfill & lack the correct conditions needed to actually degrade. They are now no different than Aldi’s sensitive wipes except they are about 5 times the cost. We have since switched to pampers new baby wipes as they are lovely and thick and usually less than half the price, even better if you want to save money, be more environmentally friendly and most importantly be aware about what you are using on your babies skin then I highly recommend switching to reusables instead. Such a shame that yet another company has resorted to greenwashing their products when it’s all essentially smoke and mirrors.
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Sam
1.0 out of 5 stars Not anywhere near as good as the originals
Reviewed in the United Kingdom on 22 July 2021
Size: 60 Count (Pack of 12)Verified Purchase
I thought the packaging was just updated but the wipes have been altered too and not in a good way. Every pack I open feel borderline dry and it's hard to get a single wipe out of the pack especially when the little one is moving about I end up lifting 4 out. With the originals I could use 2 wipes to clean and a third to be extra clean, these new wipes I need to use at least 4 to clean and then another 1 or 2 to give a final wipe. They sort of just push the poop around rather than wiping it off. I have switched to Huggies pure and so far they seem good especially at half the price of these.

Availability seems to be all over the show too in the space of 15 minutes the timeframe had went from a few days to a few weeks to not in stock etc. Constantly changing prices and no more subscribe and save. I didn't mind paying £19 for these at the start but £25 for not even the original product is just not good enough.
One person found this helpful
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Amazon Customer
1.0 out of 5 stars Disappointed... Feel is different
Reviewed in the United Kingdom on 17 June 2021
Size: 540 Count (Pack of 9)Verified Purchase
I don’t know if these are genuine water wipes or whether they’ve changed the material of the wipe but they’re not as good as the ones I’ve previously purchased. These wipes don’t feel as soft and have a smell to them (a bit chemically) that the previous ones have never had.

I’ve been using Waterwipes for the last 4 years so the difference was noticed immediately upon opening the packet.

I don’t like using other wipes as the material always feels a bit cheap and sticky and this new set of wipes feel exactly like the other wipes I’ve been avoiding. Very disappointed, will have to pick up the old style packets from the supermarket.
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Amazon Customer
1.0 out of 5 stars Disappointing product!
Reviewed in the United Kingdom on 17 February 2022
Size: 60 Count (Pack of 12)Verified Purchase
My son is 4 years old now and I’ve been ordering these wipes since he was a baby. Always happy.
This time- huge disappointment!!! They smell like bleach!
Shame I haven’t kept the packaging and not returned them straight away after opening the first one. I ended up using them to wipe things around the house as no way I am going to use them on my child’s skin!
Waste of money as they are not that cheap, also they are not antibacterial to be 100% useful to wipe things until I finish them all…
Gave one star only because it wouldn’t let me submit my review without rating!
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Franck Anong
1.0 out of 5 stars Significant drop in Quality
Reviewed in the United Kingdom on 2 July 2021
Size: 1080 Count (Pack of 18)Verified Purchase
I have been buying these wipes for the past 7 or so months. It seems to me that the quality has reduced to an unacceptable level. The whole point of water wipes is the wetness. If the packets rips apart like on the pictures the wetness will be lost and the whole purpose of water wipes is defeated. One may as well purchase supermarket brands.
Customer image
1.0 out of 5 stars Significant drop in Quality
By Franck Anong on 2 July 2021
I have been buying these wipes for the past 7 or so months. It seems to me that the quality has reduced to an unacceptable level. The whole point of water wipes is the wetness. If the packets rips apart like on the pictures the wetness will be lost and the whole purpose of water wipes is defeated. One may as well purchase supermarket brands.
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2 people found this helpful
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Susan White
1.0 out of 5 stars Box arrived mouldy and one pack of wipes unusable.
Reviewed in the United Kingdom on 22 November 2021
Size: 540 Count (Pack of 9)Verified Purchase
Very disappointed with my latest subscription batch. Arrived yesterday with apparent slight water damage to outside of box, when opened one pack of wipes was split open and they and the box were mouldy. The box was also very near its last send date and the expiry date of the wipes is quite short and more than a year before the last batch I was sent. I am not sending back as the rest are usable and the package would be heavy and I couldn't reuse the mouldy box.
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Helen
1.0 out of 5 stars Whater Wipoff
Reviewed in the United Kingdom on 6 March 2022
Size: 60 Count (Pack of 12)Verified Purchase
I purchased a box of 12 packets of Water Wipes.
I recieved 12 packets of Water Wipes so I suppose the 1 star can be for that.

However, what I actually recieved was 1x box containing:
1x unopened package of 5x packets of Water Wipes, one packet was advertised on the package as free
1x unopened package of 5x packets of Water Wipes, one packet was advertised on the package as free
1x OPENED package of 5x packets of Water Wipes, one packet was advertised as free, BUT 3 PACKETS HAD BEEN REMOVED SO ONLY TWO PACKETS REMAINED IN THE PACKAGE.

So in total I had received 12x packets of Water Wipes as I had originally required, but I am unsure if the breaking up of multipacks that promote a free item and not providing that item for free is actually legal or breaking some kind of trading standards?

Photo added to show the package that had been opened and had 3x packets missing. Photo also shows one of the 2x packets left that I have taken out to show that it has the statement "Sold as part of a multipack - not for individual resale" printed on it.
Customer image
1.0 out of 5 stars Whater Wipoff
By Helen on 6 March 2022
I purchased a box of 12 packets of Water Wipes.
I recieved 12 packets of Water Wipes so I suppose the 1 star can be for that.

However, what I actually recieved was 1x box containing:
1x unopened package of 5x packets of Water Wipes, one packet was advertised on the package as free
1x unopened package of 5x packets of Water Wipes, one packet was advertised on the package as free
1x OPENED package of 5x packets of Water Wipes, one packet was advertised as free, BUT 3 PACKETS HAD BEEN REMOVED SO ONLY TWO PACKETS REMAINED IN THE PACKAGE.

So in total I had received 12x packets of Water Wipes as I had originally required, but I am unsure if the breaking up of multipacks that promote a free item and not providing that item for free is actually legal or breaking some kind of trading standards?

Photo added to show the package that had been opened and had 3x packets missing. Photo also shows one of the 2x packets left that I have taken out to show that it has the statement "Sold as part of a multipack - not for individual resale" printed on it.
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