Top critical review
2.0 out of 5 starsWas good at first, now disappointing.
Reviewed in the United Kingdom on 11 July 2021
At first, it was fantastic. Worked brilliantly and set up was super easy.
This time around, I noticed ring included an updated wall bracket which feels much studier that the last model did. You may have noticed a number of negative reviews regarding the bracket just giving way. Well I don't think you need to worry with this one as it is much, much stronger. And the package as a whole is much lighter. It's made from a cheap plastic which to be fair is perfectly fine. You're.not going to be swinging your weight from it, or hanging things from it. It's just fine.
The camera it's self is of brilliant quality, and is unparalleled when compared to the competition.
That's where the positives stop...
I pay for a ring protect plus plan (which costs me £8 a month, £96 a year.) I have had nothing but problems with pretty much all of my ring devices. Drop outs, malfunctioning, and just in general playing up. I have reached out to numerous ring technical consultants for help, and not had a single stroke of luck getting any of the issues resolved. The only responses I would get, is "That's normal". Well if it was normal, why has it changed.
My lights are stuck on almost 24/7 (keeping in mind I have adjusted the light zones, the schedules and everything else.) Any time anything happens on video, the lights come on. (Even the rain sets the lights off!)
None of the Ring products work with Google assistant. And with no disrespect to Amazon, but Alexa isn't the best. It's not as refined as Google assistant. In many ways too. I just refuse to purchase an Echo/Alexa device.
So until Ring, can listen to their customers concerns, and resolve problems (even to those who are paying nearly £100 a year for the extra support) I will be taking my home security elsewhere. Never had I been so disappointed by such a big brand. Ring have bitten off far more than they can chew. It's unacceptable.
