Amazon.co.uk:Customer reviews: Philips Sonicare Premium Plaque Defence BrushSync Enabled Replacement brush Heads

Select Your Cookie Preferences

We use cookies and similar tools that are necessary to enable you to make purchases, to enhance your shopping experiences and to provide our services, as detailed in our Cookie Notice. We also use these cookies to understand how customers use our services (for example, by measuring site visits) so we can make improvements.

If you agree, we’ll also use cookies to complement your shopping experience across the Amazon stores as described in our Cookie Notice. This includes using first- and third-party cookies, which store or access standard device information such as a unique identifier. Third parties use cookies for their purposes of displaying and measuring personalised ads, generating audience insights, and developing and improving products. Click ‘Customise Cookies’ to decline these cookies, make more detailed choices, or learn more. You can change your choices at any time by visiting Cookie Preferences, as described in the Cookie Notice. To learn more about how and for what purposes Amazon uses personal information (such as Amazon Store order history), please visit our Privacy Notice.

Sorry, there was a problem saving your cookie preferences. Try again.
Accept CookiesCustomise Cookies
Skip to main content
.co.uk
Hello Select your address
All
Select the department you want to search in
Hello, Sign in
Account & Lists
Returns & Orders
Basket
All
Best Sellers Amazon Devices Gift Ideas Customer Service Music New Releases Prime Video Today's Deals Audible Prime Books Kindle Books PC & Video Games Vouchers PC Gift Cards & Top Up Fashion Home & Garden Toys & Games Electronics Car & Motorbike Health & Personal Care Pet Supplies Beauty Sports & Outdoors Baby Grocery Shopper Toolkit Sell on Amazon Disability Customer Support
Amazon Pay - How to pay the safe way
Amazon.co.uk Today's Deals Warehouse Deals Outlet Subscribe & Save Vouchers Amazon Family Amazon Prime Prime Video Prime Student Mobile Apps Amazon Pickup Locations Amazon Assistant

  • Philips Sonicare Premium Plaque Defence BrushSync Enabled Replacement...
  • ›
  • Customer reviews

Customer reviews

4.7 out of 5 stars
4.7 out of 5
20,370 global ratings
5 star
79%
4 star
16%
3 star
3%
2 star 0% (0%)
0%
1 star
2%
Philips Sonicare Premium Plaque Defence BrushSync Enabled Replacement brush Heads

Philips Sonicare Premium Plaque Defence BrushSync Enabled Replacement brush Heads

byPhilips
Write a review
How customer reviews and ratings work

Customer Reviews, including Product Star Ratings, help customers to learn more about the product and decide whether it is the right product for them.

To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyses reviews to verify trustworthiness.

Learn more how customers reviews work on Amazon
See All Buying Options

Top positive review

All positive reviews›
Diane🌹
5.0 out of 5 starsDespite the Price - You just Cannot Beat the Genuine Philips Brush heads. Good Price for 4 Amazon.
Reviewed in the United Kingdom on 29 October 2021
😊 Pleased to say these are the real McCoy, I ordered these 4 pack of C3's from Amazon themselves to ensure they were genuine Phillips replacement brush heads, actually came from Amazon EU as Amazon UK were out of stock at the time. I have them on Subscribe and Save, so had them a little cheaper than by buying one off, you can cancel, miss or extend the next scheduled shipment in settings.

Genuine Philips C3 brush heads and every bit as good as the exact ones that came with my DiamondClean 9000. I made the mistake of buying some cheap third-party brush heads on a well known auction site - they were rubbish, lost loads of bristles and were softer with smaller heads, had 6 but each one wore out in a month. My teeth did not feel as clean either.

Only on my 2nd head from the 4 pack, but the genuine Philips ones last a full 3 months and even longer if you ignore the warning indicator light to replace the brush head, mine flashed up on the brush handle, but when i examined the bristles closely, they were still in good straight condition and cleaned my teeth well, i got another 3 or so weeks before i decided to swap, i reckon i could have got longer.

😍No comparison really with the cheap third party ones, you get what you pay for, long lasting performance and very clean feeling teeth!

I only wish Philips would make them a lot cheaper personally, after all - Philips charged me an Arm and a Leg for the DiamondClean Handle, now they charge me a Hand and a Foot for replacement brush heads, surely if they only charged £5 or so each for a brush head in 2 and 4 packs, they would sell more by volume and everyone could afford to smile with confidence, instead of resorting to not very good third party brushes!
Read more
4 people found this helpful

Top critical review

All critical reviews›
Scott
1.0 out of 5 starsFAKE PHILLIPS BRUSH HEADS
Reviewed in the United Kingdom on 7 May 2019
If I hadn’t had used Phillips heads before I would not of been able to pick up that these were fake. All the writing and markings to make them seem genuine, but the quality is terrible.
As you can see they are not like the packaging picture and they feel very cheap. I rang up Phillips and they video called me to confirm instantly that they are fake.
Kindly the offered me 25% off ordering the brushes from their website directly. Don’t waste your time and money buying these.
Read more
109 people found this helpful

Search
Sort by
Top reviews
Filter by
All reviewers
All stars
Text, image, video
20,370 total ratings, 1,337 with reviews

There was a problem filtering reviews right now. Please try again later.

From United Kingdom

Scott
1.0 out of 5 stars FAKE PHILLIPS BRUSH HEADS
Reviewed in the United Kingdom on 7 May 2019
Colour Name: BlackSize Name: 4Verified Purchase
If I hadn’t had used Phillips heads before I would not of been able to pick up that these were fake. All the writing and markings to make them seem genuine, but the quality is terrible.
As you can see they are not like the packaging picture and they feel very cheap. I rang up Phillips and they video called me to confirm instantly that they are fake.
Kindly the offered me 25% off ordering the brushes from their website directly. Don’t waste your time and money buying these.
Customer image
1.0 out of 5 stars FAKE PHILLIPS BRUSH HEADS
By Scott on 7 May 2019
If I hadn’t had used Phillips heads before I would not of been able to pick up that these were fake. All the writing and markings to make them seem genuine, but the quality is terrible.
As you can see they are not like the packaging picture and they feel very cheap. I rang up Phillips and they video called me to confirm instantly that they are fake.
Kindly the offered me 25% off ordering the brushes from their website directly. Don’t waste your time and money buying these.
Images in this review
Customer image
Customer image
109 people found this helpful
Helpful
Report abuse
    Showing 0 comments

There was a problem loading the comments at the moment. Please try again later.


Michael Johnson
1.0 out of 5 stars Counterfeit knockoff, do not buy!
Reviewed in the United Kingdom on 16 May 2019
Colour Name: WhiteSize Name: 4Verified Purchase
Cheap counterfeit knock off, do not buy!

As you can see from the picture genuine head has bristles mounted in rubber, this counterfeit version has a plastic head with cheap rubberised backing
Doesn't even look like the picture on the packaging!
Customer image
1.0 out of 5 stars Counterfeit knockoff, do not buy!
By Michael Johnson on 16 May 2019
Cheap counterfeit knock off, do not buy!

As you can see from the picture genuine head has bristles mounted in rubber, this counterfeit version has a plastic head with cheap rubberised backing
Doesn't even look like the picture on the packaging!
Images in this review
Customer image Customer image
Customer imageCustomer image
51 people found this helpful
Helpful
Report abuse
    Showing 0 comments

There was a problem loading the comments at the moment. Please try again later.


Shinner
1.0 out of 5 stars Look like fakes
Reviewed in the United Kingdom on 9 May 2019
Colour Name: BlackSize Name: 4Verified Purchase
So thinking these were so expensive I’d be getting quality brush heads and wouldn’t need to look at previous reviews..... wish I had. Like a previous reviewer I believe these could be fakes and would have been better off buying cheaper replacement heads. Packaging all good but the bristles are a mess.
Customer image
1.0 out of 5 stars Look like fakes
By Shinner on 9 May 2019
So thinking these were so expensive I’d be getting quality brush heads and wouldn’t need to look at previous reviews..... wish I had. Like a previous reviewer I believe these could be fakes and would have been better off buying cheaper replacement heads. Packaging all good but the bristles are a mess.
Images in this review
Customer image Customer image
Customer imageCustomer image
45 people found this helpful
Helpful
Report abuse
    Showing 0 comments

There was a problem loading the comments at the moment. Please try again later.


J. B. Leon Maurice
1.0 out of 5 stars Definitely not Plaque defence
Reviewed in the United Kingdom on 29 April 2019
Colour Name: WhiteSize Name: 4Verified Purchase
Whilst this may clean the plaque, it returns within hours, hence I have decided the performance of this brush is very poor. This toothbrush head is quite soft and I really don't like it. Unfortunately, my usual toothbrush heads have been discontinued. The expensive search begins for a decent toothbrush head.
19 people found this helpful
Helpful
Report abuse
    Showing 0 comments

There was a problem loading the comments at the moment. Please try again later.


Diane🌹
5.0 out of 5 stars Despite the Price - You just Cannot Beat the Genuine Philips Brush heads. Good Price for 4 Amazon.
Reviewed in the United Kingdom on 29 October 2021
Colour Name: BlackSize Name: 4Verified Purchase
😊 Pleased to say these are the real McCoy, I ordered these 4 pack of C3's from Amazon themselves to ensure they were genuine Phillips replacement brush heads, actually came from Amazon EU as Amazon UK were out of stock at the time. I have them on Subscribe and Save, so had them a little cheaper than by buying one off, you can cancel, miss or extend the next scheduled shipment in settings.

Genuine Philips C3 brush heads and every bit as good as the exact ones that came with my DiamondClean 9000. I made the mistake of buying some cheap third-party brush heads on a well known auction site - they were rubbish, lost loads of bristles and were softer with smaller heads, had 6 but each one wore out in a month. My teeth did not feel as clean either.

Only on my 2nd head from the 4 pack, but the genuine Philips ones last a full 3 months and even longer if you ignore the warning indicator light to replace the brush head, mine flashed up on the brush handle, but when i examined the bristles closely, they were still in good straight condition and cleaned my teeth well, i got another 3 or so weeks before i decided to swap, i reckon i could have got longer.

😍No comparison really with the cheap third party ones, you get what you pay for, long lasting performance and very clean feeling teeth!

I only wish Philips would make them a lot cheaper personally, after all - Philips charged me an Arm and a Leg for the DiamondClean Handle, now they charge me a Hand and a Foot for replacement brush heads, surely if they only charged £5 or so each for a brush head in 2 and 4 packs, they would sell more by volume and everyone could afford to smile with confidence, instead of resorting to not very good third party brushes!
Customer image
5.0 out of 5 stars Despite the Price - You just Cannot Beat the Genuine Philips Brush heads. Good Price for 4 Amazon.
By Diane🌹 on 29 October 2021
😊 Pleased to say these are the real McCoy, I ordered these 4 pack of C3's from Amazon themselves to ensure they were genuine Phillips replacement brush heads, actually came from Amazon EU as Amazon UK were out of stock at the time. I have them on Subscribe and Save, so had them a little cheaper than by buying one off, you can cancel, miss or extend the next scheduled shipment in settings.

Genuine Philips C3 brush heads and every bit as good as the exact ones that came with my DiamondClean 9000. I made the mistake of buying some cheap third-party brush heads on a well known auction site - they were rubbish, lost loads of bristles and were softer with smaller heads, had 6 but each one wore out in a month. My teeth did not feel as clean either.

Only on my 2nd head from the 4 pack, but the genuine Philips ones last a full 3 months and even longer if you ignore the warning indicator light to replace the brush head, mine flashed up on the brush handle, but when i examined the bristles closely, they were still in good straight condition and cleaned my teeth well, i got another 3 or so weeks before i decided to swap, i reckon i could have got longer.

😍No comparison really with the cheap third party ones, you get what you pay for, long lasting performance and very clean feeling teeth!

I only wish Philips would make them a lot cheaper personally, after all - Philips charged me an Arm and a Leg for the DiamondClean Handle, now they charge me a Hand and a Foot for replacement brush heads, surely if they only charged £5 or so each for a brush head in 2 and 4 packs, they would sell more by volume and everyone could afford to smile with confidence, instead of resorting to not very good third party brushes!
Images in this review
Customer image Customer image Customer image Customer image Customer image Customer image
Customer imageCustomer imageCustomer imageCustomer imageCustomer imageCustomer image
4 people found this helpful
Helpful
Report abuse
    Showing 0 comments

There was a problem loading the comments at the moment. Please try again later.


Happy and Smiling
4.0 out of 5 stars Smaller heads than the Adaptive Clean
Reviewed in the United Kingdom on 8 May 2019
Colour Name: WhiteSize Name: 4Verified Purchase
These are the new version of the adaptive clean, but the brush head is smaller. I preferred the adaptive clean heads for their size. The sonicare heads are extraordinarily expensive, and vastly over priced, but I buy them in preference to cheaper options because I believe that they are better than any of the alternatives. Cleaning wise, they do a superb job because the sonicare toothbrushes are so good.
8 people found this helpful
Helpful
Report abuse
    Showing 0 comments

There was a problem loading the comments at the moment. Please try again later.


David
5.0 out of 5 stars DEFINITELY NOT FAKES!!!!!!
Reviewed in the United Kingdom on 2 May 2020
Colour Name: BlackSize Name: 2Verified Purchase
So I've read alot of reviews on here saying that these phillips sonicare heads are fakes!!! Well I can assure you these are most definitely not fake. They are fantastic heads to accompany the fantastic sonicare range of brushes. Oh may I just add also that these heads will fit any sonicare device as stated. They fit my original sonicare black diamond clean perfectly and do a fantastic job. Now the price, yes they are not cheap, but neither is visiting the dentist and having work done on your teeth. Obviously they don't or won't be putting your dentist out of business, but in my opinion there is nothing more reassuring and satisfying than attending your dentist and them telling you what a good job your doing in looking after your teeth.
3 people found this helpful
Helpful
Report abuse
    Showing 0 comments

There was a problem loading the comments at the moment. Please try again later.


Mr. M. Hines
1.0 out of 5 stars Poor Quality Brush Heads
Reviewed in the United Kingdom on 26 January 2021
Colour Name: BlackSize Name: 4Verified Purchase
I don't usually write reviews, however, after my recent experience with these brush heads I had to say something.
I initially bought my Philips Sonicare ProtectiveClean 6100 and first pack of heads back in 2019 and all was fine, I noticed a definite improvement in teeth cleaning. Towards the end of 2020 I purchased additional replacements and that's when the problems started. After a few weeks the bristles started coming lose, which I initially put down to bad batch, because that happens sometimes.
So purchased another pack and the same thing happened again, meaning I've now gone through two years of replacement heads in 3-4 months.
I'm no expert but I noticed that the bristles appear to be held in place by what looks like a soft, silicone type material rather than being directly built into the head like most other brushes. This makes them easier to pull lose, even before they start falling out by themselves.
I'll now be looking at alternative products, even if it means having to buy a whole new toothbrush.
Customer image
1.0 out of 5 stars Poor Quality Brush Heads
By Mr. M. Hines on 26 January 2021
I don't usually write reviews, however, after my recent experience with these brush heads I had to say something.
I initially bought my Philips Sonicare ProtectiveClean 6100 and first pack of heads back in 2019 and all was fine, I noticed a definite improvement in teeth cleaning. Towards the end of 2020 I purchased additional replacements and that's when the problems started. After a few weeks the bristles started coming lose, which I initially put down to bad batch, because that happens sometimes.
So purchased another pack and the same thing happened again, meaning I've now gone through two years of replacement heads in 3-4 months.
I'm no expert but I noticed that the bristles appear to be held in place by what looks like a soft, silicone type material rather than being directly built into the head like most other brushes. This makes them easier to pull lose, even before they start falling out by themselves.
I'll now be looking at alternative products, even if it means having to buy a whole new toothbrush.
Images in this review
Customer image
Customer image
2 people found this helpful
Helpful
Report abuse
    Showing 0 comments

There was a problem loading the comments at the moment. Please try again later.


Flex
5.0 out of 5 stars Best philips head to date
Reviewed in the United Kingdom on 11 March 2021
Colour Name: BlackSize Name: 4Verified Purchase
Best Philips head I've used to date and better than Oral-B. I've always found Philips made the better toothbrushes but Oral B had the better heads. Philips's Diamond clean heads in my experience quickly go soft. These premium plaque defence are still firm after two weeks.

Oddly Amazon are selling a 4-pack (£28.20) for only 75p more than a 2-pack (£27.45) and the black heads are cheaper than the white heads. Not that my wallet is complaining. In the 15+ years of buying Philips and Oral B I've never had a problem with fakes when buying sold and shipped by Amazon, and 99% of the time they are the cheapest option.
One person found this helpful
Helpful
Report abuse
    Showing 0 comments

There was a problem loading the comments at the moment. Please try again later.


Sara L
3.0 out of 5 stars An expensive gimmick
Reviewed in the United Kingdom on 27 April 2020
Colour Name: WhiteSize Name: 2Verified Purchase
Heads delivered on time and packaged well. However the heads are not that useful and don’t remove any more plaque than the cheaper option. So I give them 3 stars overall as clearly not value for money.

The small tipped head is useful for getting at the wisdom teeth but I think the spaced out bristles result in a lot of splashback and don’t seem to remove plaque at base of the tooth. However this could be due to using an older model of the Phillips vibrating model base. I overall haven’t noticed an improvement after 2 months so wouldn’t advise spending extra on this set of brush heads.

I have an oral b brush and i think it’s better for plaque than Phillips which just vibrates so might be better for whitening or gums. The heads are also cheaper so that’s why I am including this in the review.
One person found this helpful
Helpful
Report abuse
    Showing 0 comments

There was a problem loading the comments at the moment. Please try again later.


  • ←Previous page
  • Next page→

Questions? Get fast answers from reviewers

Ask
Please make sure that you've entered a valid question. You can edit your question or post anyway.
Please enter a question.
See all 26 answered questions

Need customer service? Click here
‹ See all details for Philips Sonicare Premium Plaque Defence BrushSync Enabled Replacement...

Your recently viewed items and featured recommendations
›
View or edit your browsing history
After viewing product detail pages, look here to find an easy way to navigate back to pages you are interested in.

Back to top
Get to Know Us
  • Careers
  • About Us
  • UK Modern Slavery Statement
  • Sustainability
  • Amazon Science
Make Money with Us
  • Sell on Amazon
  • Sell on Amazon Business
  • Sell on Amazon Handmade
  • Sell on Amazon Launchpad
  • Associates Programme
  • Fulfilment by Amazon
  • Seller Fulfilled Prime
  • Advertise Your Products
  • Independently Publish with Us
  • Amazon Pay
  • Host an Amazon Hub
  • ›See More Make Money with Us
Amazon Payment Methods
  • Amazon Platinum Mastercard
  • Amazon Classic Mastercard
  • Amazon Money Store
  • Gift Cards
  • Amazon Currency Converter
  • Payment Methods Help
  • Shop with Points
  • Top Up Your Account
  • Top Up Your Account in Store
Let Us Help You
  • COVID-19 and Amazon
  • Track Packages or View Orders
  • Delivery Rates & Policies
  • Amazon Prime
  • Returns & Replacements
  • Recycling
  • Manage Your Content and Devices
  • Amazon Mobile App
  • Amazon Assistant
  • Customer Service
  • Australia
  • Brazil
  • Canada
  • China
  • France
  • Germany
  • India
  • Italy
  • Japan
  • Mexico
  • Netherlands
  • Poland
  • Singapore
  • Spain
  • Turkey
  • United Arab Emirates
  • United States
Amazon Music
Stream millions
of songs
AbeBooks
Books, art
& collectables
ACX
Audiobook Publishing
Made Easy
Amazon Web Services
Scalable Cloud
Computing Services
 
Audible
Download Audiobooks
Book Depository
Books With Free
Delivery Worldwide
DPReview
Digital
Photography
Goodreads
Book reviews
& recommendations
 
Amazon Home Services
Experienced pros
Happiness Guarantee
IMDb
Movies, TV
& Celebrities
Kindle Direct Publishing
Indie Digital & Print Publishing
Made Easy
Shopbop
Designer
Fashion Brands
 
Amazon Warehouse
Deep Discounts
Open-Box Products
Amazon Business
Service for
business customers
Whole Foods Market
We Believe in
Real Food
 
  • Conditions of Use & Sale
  • Privacy Notice
  • Cookies Notice
  • Interest-Based Ads Notice
© 1996-2022, Amazon.com, Inc. or its affiliates