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The card payment verification process

When you place an order or sign up for a subscription, you may be redirected to your bank to verify your payment.

The payment experience is changing across online retailers. When you complete checkout or select the Buy now with 1-Click box from a product detail page, you might be redirected to your bank's website to verify your payment.

To maintain high security standards, your bank may give you instructions to verify your purchase. This new experience is only applied to some purchases, payments and subscriptions.

To verify your card payment:

  1. Follow the instructions on your bank's website.
  2. One way that a bank may ask you to verify is using a unique security code. Check your phone or email inbox to retrieve your code and enter the code as prompted.
  3. Alternatively, your bank may ask you to verify the purchase using fingerprint or facial recognition technology, if you already have this in place.

Once complete, you'll be directed back to Amazon and will get a confirmation that your order went through successfully.

Verification may be required when you use a credit or debit card to complete an order or sign up for a new subscription and may be required if you change your payment method. To manage your subscriptions, visit Your membership and subscriptions.

The verification process isn't needed when shopping with an Amazon gift card.

What to do If the verification process fails

If you can't verify your payment at checkout, you can try again through Your orders.

If you continue to get an error message or can't complete verification successfully, contact your bank or visit your local branch. They might be able to explain why your verification failed. Then, try completing the process again.

How to make the verification process smoother

To complete verification successfully, make sure that:

  • You're the account holder. The bank will only send a code to the card owner.
  • You enter the code correctly, just as prompted. Look for your code in your text messages and email account, remembering to check your junk folder.
  • Your personal information, including your email address and phone number, is up to date with your bank and you have the latest online banking app downloaded.
  • Your personal information on Your account is up to date. If there's an issue with verification, we'll inform you. Add your mobile phone number and download the Amazon app to receive notifications in real time.

Note: If you're having trouble viewing the verification web page, delete your browser's cache and cookies or try a different browser.

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