Select Your Cookie Preferences

We use cookies and similar tools that are necessary to enable you to make purchases, to enhance your shopping experiences and to provide our services, as detailed in our Cookie Notice. We also use these cookies to understand how customers use our services (for example, by measuring site visits) so we can make improvements.

If you agree, we’ll also use cookies to complement your shopping experience across the Amazon stores as described in our Cookie Notice. This includes using first- and third-party cookies, which store or access standard device information such as a unique identifier. Third parties use cookies for their purposes of displaying and measuring personalised ads, generating audience insights, and developing and improving products. Click ‘Customise Cookies’ to decline these cookies, make more detailed choices, or learn more. You can change your choices at any time by visiting Cookie Preferences, as described in the Cookie Notice. To learn more about how and for what purposes Amazon uses personal information (such as Amazon Store order history), please visit our Privacy Notice.

Customise Cookies

Verify your card payment

When you place an order or sign up for a subscription using a credit or debit card, your bank may ask you to complete two-step verification.

For individual payment methods, the person making the purchase must complete the two-step verification. For shared methods, a designated person verifies the payment. If a payment method doesn’t have a designated person for verification, then the person making the purchase must complete the two-step verification.

In most cases, when you sign up for recurring payments on Amazon (for example, Business Prime), you will have to complete verification at the time of the subscription. For a free trial subscription without upfront verification, you must complete the verification during the free trial to continue accessing Business Prime benefits. You may be asked to verify your payment method if your bank declines a subscription renewal. You can complete a pending two-step verification for your Business Prime subscription in your membership settings.

You don’t have to be an administrator or requisitioner to verify shared payment methods.

If the person who normally verifies the shared payment method is unavailable, they must update their bank details so that another nominated person receives the one-time code.

To perform the two-step verification, the Amazon Business website redirects to the website of your bank. You enter a one-time code sent by your bank.

If you purchase using a shared payment method that requires verification by a specific person:

  • That person receives an email asking them to complete the card verification challenge.
  • They can go to the Pending payment approval page to complete the verification.
  • They have up to seven days to complete verification.

If you purchase using a payment method that doesn’t need a specific person to verify the payment:

  • You see the card verification challenge at checkout.
  • By completing the card verification process, you confirm to your bank that you are authorised to make payments with the card.

Order approval versus payment approval:

  • Order approval relates to management of purchasing. It helps organisations to track purchases.
  • Payment approval relates to the card verification.
  • People who verify shared payment methods receive prompts to do so only after order approvals have been completed.

Was this information helpful?

Thank you for your feedback.

Please select what best describes the information:

Thanks. While we're unable to respond directly to your feedback, we'll use this information to improve our online Help.