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About Packaging Programmes

About packaging and packaging programmes for Amazon.co.uk.

The Climate Pledge

At Amazon, we obsess over providing a great customer packaging experience. We listen to our customers to identify new ways to reduce waste, improve manufacturer packaging on items we sell, and innovate on the packaging we use in our fulfillment centres under our Frustration-Free Packaging Programmes. We gather packaging insights via customer service, online returns, and social media to help us deliver the best possible experience while minimising waste. One of the biggest challenges in e-commerce packaging is designing it to be as compact as possible while ensuring that products arrive fully intact. With this in mind, Amazon works with manufacturers worldwide to help them re-think and optimise their packaging, reduce waste throughout the supply chain, and protect products from damage during delivery to the customer.

On September 19, 2019, Amazon and Global Optimism announced The Climate Pledge - a commitment to reach the Paris Agreement 10 years early. We are innovating and investing to be net zero carbon by 2040 and run on 100% renewable energy by 2030. Since 2008, sustainable packaging initiatives including Frustration-Free Packaging programs have eliminated thousands of tons of packaging materials and over 1 billion boxes by promoting easy-to-open, recyclable packaging and shipping products in their own packages without additional shipping boxes.

We listen to our customers to identify new ways to reduce waste, improve manufacturer packaging on items we sell, and innovate on the packaging we use in our fulfillment centers. We gather packaging insights via customer service, online returns, and social media to help us deliver the best possible experience while minimizing waste.

Learn More About Our Packaging Programs here [external link].

To learn how to minimize your impact on the environment through reuse, refurbishing, and recycling, visit Amazon Second Chance , which provides information on how to recycle Amazon packaging, devices and products, along with information on how to find open-box and refurbished devices.

Concerned about a Damaged Delivery or other issues with packaging?

While our mission is to reduce the amount of packaging required while ensuring products arrive to our customers undamaged, we recognise we don't always get it right. If you have experienced a damaged delivery, please contact us and tell us about your experience. We'll use information collected from your order to help assess both the quality of the item's packaging from the manufacturer and the choices we made in terms of packaging solutions available at our fulfillment centres. If needed, we'll work to improve the packaging and may even restrict the item from sale until a packaging change is made to ensure that we are delivering a great customer experience.

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