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Multiple Charges for the Same Order

Orders may be split into multiple shipments or even multiple orders, which may result in multiple charges. However, the total amount charged should add up to the amount displayed when you placed the order. For orders paid for by credit card, there will only be one charge, regardless of how many shipments the order is split into.

Items from a single order may be sent as more than one shipment for several reasons. The most common are:

  • One or more of the items was sold and dispatched by a Marketplace seller.
  • We dispatched the items from different Fulfillment Centers.
  • The items had different availabilities and you selected the I want my items faster. Dispatch them as soon as they become available option at checkout.
  • The items are being delivered to more than one address. Selecting different delivery addresses for the items in an order will result in each delivery address being assigned a different order number.

The order summary in Your Account shows the amount charged for each delivery, and the total charged per order.

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