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FAQs about Amazon and the COVID-19 pandemic

The latest on delivery information, what Amazon's doing to help, and answers to your questions.

You can learn more about Amazon's actions to help customers, communities, and employees affected by COVID-19 by going to Amazon in the community

1. What do I need to know about placing an order during the pandemic?

You can find up-to-date delivery times on the product detail page for each item, and in checkout. Do not use delivery addresses for buildings that may be closed due to the current provisions (e.g. schools). To check on the status of your order, please visit Your Orders.

2. Why are some, Prime and Non-prime, items taking longer to ship?

We are committed to fast and free shipping options all year, including on millions of items available for One-Day and Same-Day Delivery. There are certain times where we balance our fulfillment network capacity with our promise to our customers. At peak shopping times like the holidays, delivery timing will vary by item and delivery area.

3. Is it safe to receive or return orders?

Yes. We have taken precautions to ensure the safety of our employees and customers. To start a return, go to Your Orders and select Return or Replace Item.

For guidance on Coronavirus precautions, please refer to the World Health Organization website (external link).

4. What is Amazon doing to keep customers and employees safe?

Since the early days of this situation, we have worked closely with health authorities to proactively respond, ensuring we continue to serve customers while taking care of our associates and teams. We have implemented proactive measures at our facilities to protect employees including increased cleaning at all facilities, maintaining social distance in our buildings, and adding distance between drivers and customers when making deliveries. To learn more, read about Amazon in the community.

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