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Find a Missing Parcel That Shows As Delivered

Sometimes the delivery status is updated in advance and you may see your parcel marked as "delivered" even if you have not received it. It may not have been delivered yet, but it's heading to the address you've selected and it will be there soon. Ask the relevant carrier if there is more information about the location of the parcel. Visit our page Carrier Contact Information.

Tip: Contact the carrier. Ask if they have additional information about the parcel's location. Make sure that you have your tracking number or delivery confirmation number. To find contact information about your carrier go to Carrier Contact Information. If your concern cannot be resolved with the carrier company, please contact customer service within 30 days of the scheduled delivery date.

If the tracking for your parcel shows as delivered but you haven't received it, you should:

  • Check if someone else at your address has accepted it.
  • Look around the delivery location. Your parcel may have been left with a neighbor or in a safe place, like a porch or garage.
  • Look for a notification of attempted delivery. You may find an attempted delivery notice in your letter box or on your door. Follow the instructions on that notice to request redelivery, or to arrange collection of the package.
  • Contact the carrier if there's still no sign of the package.
Note: If you haven't received your parcel within 30 business days, please contact the Amazon Customer Service team and we'll do everything we can to help. For British Forces Post Office (BFPO) addresses please contact the BFPO Customer Service team.

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