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When you place an order with Amazon, we contact your payment card's issuing bank to approve the payment method. Upon approval, the requested amount is reserved in your account. This is known as an authorisation.

Upon approval, the requested amount is reserved in your account. This is known as an authorisation. If the authorisation remains unused, the funds reserved in your account will be made available to you by your bank according to their policies. While most card issuers release authorisations within 3-5 business days, some banks have been known to hold authorisations for up to 7 days. The issuing bank is best placed to provide you with more information on their specific policies regarding authorisations.

Note: Other authorisation reasons fall under the following categories:
  • Returns: When you arrange a return, either through the Online Returns Centre or by contacting Amazon Customer Service, we offer replacements and refunds for eligible items, before receiving the item back. This allows for a quicker resolution to for our customers. By authorising the cards on the account, this ensures there will be no issues with the refund and if we need to recharge the card due to non-receipt of the return, we can do so.

  • £1.00 Authorisation: When you place your first order with us, or provide your payment details so you can view the content of books on our website, we may contact the credit card's issuing bank to confirm that the credit card is valid and hasn't been reported as lost or stolen. This is communicated by a £1.00 authorisation.
  • It's common for a request for payment card authorisation to fail once or twice before the card is finally authorised by the issuing bank. We'll send you an email if we experience difficulties in authorising your payment card.

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