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Report Unsolicited Package or Brushing Scams

Third-party sellers are prohibited from sending unsolicited packages to customers. If you receive a package that you did not order and is not a gift, please report it immediately.

When a customer receives a package they didn't order, it may be a result of a scam sometimes called "brushing". "Brushing" scams occur when bad actors send packages to publically available names and addresses.

If you receive a package that you didn't order, check with friends and family or contact Customer Service to confirm it's not a gift to you.

You can report the package to Customer Service, and they may ask you for a photo of the shipping label on the package. Amazon investigates reports of "brushing" and will take action on bad actors that violate our policies, including suspending or removing selling privileges, withholding payments, and working with law enforcement.

You don't need to return the item.

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