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Amazon Business Accounts Terms & Conditions

These Amazon Business Accounts Terms & Conditions (the "Agreement") are between Amazon Europe Core S.à r.l, Amazon EU S.à r.l, Amazon Business EU S.à r.l, and/or their affiliates ("Amazon," "we," "us," or "our") and the entity registering for a Business Account ("Customer", "you" or "your").


  1. PURPOSE OF AGREEMENT. This Agreement governs your access to, use of, and transactions made through Amazon Business on the Amazon.co.uk website (the "website"). "Amazon Business" enables registered business customers to purchase products and services for business purposes and to access and use a set of features, services, software, and applications specifically intended for business customers. We may make available to you, through Amazon Business, certain services or products that are subject to additional terms and conditions, and if you use such services or purchase such products, those terms and conditions (the "Feature Terms") will also apply to you. Finally, certain policies accessible through Amazon Business apply to your and your users' use of and access to Amazon Business. These "Policies" include the Amazon Business Acceptable Use Policy, the Pay by Invoice Policy, AB Returns Policy, the Amazon Business Gift Card Policy, and the Healthcare Disclosure Policies. This Agreement incorporates by reference the Feature Terms and the Policies. Please see our Privacy Notice, our Cookies Notice, and our Interest-Based Ads Notice to understand how we collect and process personal information.
  2. ELIGIBILITY; ACCOUNT SECURITY. By creating a Business Account, you represent that (i) the individual acting on behalf of the Customer has the authority to bind the Customer, (ii) the Customer has all requisite right, power, and authority to enter into, perform its obligations under, and grant the rights and authorizations in the Agreement, and (iii) the Customer is an Eligible Entity. "Eligible Entities" include all types of businesses (for example, corporations, partnerships, sole proprietorships, and cooperatives), all types of governmental entities (central, local, and quasi-governmental entities, public institutions such as a public schools and hospitals), and all types of non-profit organisations; and (iv) you are not an agent of Amazon and agree to comply with the provisions of any anti-bribery or anti-corruption laws applicable to you. You are not, and are not associated with, any person or entity subject to any United States, United Kingdom or European Union economic sanctions, embargoes or restrictive measures (including, but not limited to, any of the measures contemplated by Council Regulation (EC) No 428/2009 of 5 May 2009 setting up a Community regime for the control of exports, transfer, brokering and transit of dual-use items) or similar measures under any applicable law (any such person or entity a "Denied Person"). You agree (a) not to export any product to any entity or person within any country subject to United States, United Kingdom, European Union or any other applicable economic sanctions or embargoes without obtaining prior authorisation from the relevant government, (b) not to export or provide items to persons that are ineligible under United States, United Kingdom, European Union or any other applicable Law to receive those items, including but not limited to any Denied Person, and (c) that any products purchased by you will not be used, or made available to a third party for use, in any activities directly or indirectly related to Weapons of Mass Destruction (WMD) proliferation activities. Individual consumers should use Amazon.co.uk. Upon completion of your registration, a "Business Account" will be created for your organisation. You may authorize others to create a "User Account" associated with your Business Account. You are responsible for all activities that occur under your Business Account and any associated User Accounts, and must ensure your Users comply with the Acceptable Use Policy and this Agreement. You are responsible for maintaining the security of the passwords associated with your Business Account and User Accounts; if you believe an unauthorised person has access to your password, Business Account, or an associated User Account, you must contact us immediately and change any compromised passwords.
  3. CONDITIONS OF SALE. The terms set forth in this Section 3 (the "Conditions of Sale") govern the sale of products to you by Amazon EU S.à r.l. or Amazon Business EU S.à r.l. Products sold by Amazon Business EU S.à r.l. may be sourced from a third party seller (the "Original Third Party Seller"); when this is the case, this is stated on the product detail page. We provide website features and other products and services to you when you visit or shop at the website, use Amazon devices, products, or services, use Amazon applications for mobile, or use software provided by Amazon in connection with any of the foregoing (collectively "Amazon Services"). If these Conditions of Sale are inconsistent with the Feature Terms, those Feature Terms shall prevail. By placing an order with Amazon, you signify your agreement to be bound by these Conditions of Sale.

    3.1. Our Contract. Your order is an offer to Amazon to buy the product(s) in your order. When you place an order to purchase a product from Amazon, we will send you an e-mail confirming receipt of your order and containing the details of your order (the "Order Confirmation E-mail"). The Order Confirmation E-mail is acknowledgement that we have received your order, and does not confirm acceptance of your offer to buy the product(s) ordered. We only accept your offer, and conclude the contract of sale for a product ordered by you, when the product is dispatched to you by Amazon or the Original Third-Party Seller and we confirm this to you with an e-mail (the "Dispatch Confirmation E-mail"). If your order is dispatched in more than one package, you may receive a separate Dispatch Confirmation E-mail for each package, and each Dispatch Confirmation E-mail and corresponding dispatch will conclude a separate contract of sale between us for the product(s) specified in that Dispatch Confirmation E-mail. Your contract is with Amazon EU S.à r.l. or with Amazon Business EU S.à r.l., as the case may be.

    3.2. Right of Cancellation. You can cancel your order for a product at no cost any time before we send the Dispatch Confirmation E-mail relating to that product. This right to cancel does not apply to certain categories of products and services, including digital products or software which are not supplied in a physical format (e.g. on a CD or DVD), once download or use (whichever is earlier) has begun. You consent to receive sales invoices electronically.

    3.3. Shipping; Returns; Voluntary Returns Guarantee; Replacement Charges; Payment Methods; Taxes. Your orders may be fulfilled by Amazon or on our behalf by the Original Third Party Seller. Your purchases are subject to AB Returns Policies. Every product delivered remains property of the relevant Amazon entity until payment has been fully made. Risk of loss and responsibility for such items pass to you upon our delivery to the delivery address. Unless you are participating in the Pay by Invoice service, payment for all purchases made through your Business Account is due upon shipment or on the date indicated on the checkout page, or, for digital products, when we make the digital product available to you. For returns, Amazon does not take title to returned items until the item arrives at our fulfillment center or, in case of a return to the Original Third Party Seller, upon delivery to the appointed carrier. Under Amazon's voluntary returns guarantee all products can be returned within 30 days of receipt to either Amazon or to Original Third Party Seller (as the case may be) if the products are complete and are in an unused and undamaged condition. For shrink-wrapped and/or sealed data media (for example CDs, DVDs, PC and video games and software) this means that we only take back the products in the unopened shrink wrap film or with an undamaged seal. The products are to be returned in accordance with the AB Returns Policies. This voluntary returns guarantee does not apply to digital products or software which are not supplied on a tangible medium (e.g. on a CD or DVD). If you return products according to this voluntary returns guarantee, we will refund to you the purchase price already paid by you, but not the delivery costs of your initial purchase. Likewise, the transport risk and return costs are borne by you. At our discretion, a refund may be issued without requiring a return. In this situation, Amazon does not take title to the refunded item. To purchase through Amazon Business, you will need at least one valid payment method associated with your Business Account; if there is a problem charging your selected payment method for any purchase, we may charge any other valid payment method associated with your Business Account. If we send any User a replacement product for a product they originally ordered using an individual payment method (such as a personal credit card) and the original product ordered is not returned within 30 days of the replacement request, you acknowledge and consent that we may charge any eligible payment method on record for the relevant User Account for the replacement product. Each party will be responsible, as required under applicable law, for identifying and paying all taxes and other governmental fees and charges (and any penalties, interest, and other additions thereto) that are imposed on that party upon or with respect to the transactions and payments under this Agreement.

    3.4. Pricing and Availability. We list availability information for products sold by us on the website including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. When we source your products from an Original Third Party Seller and they are not fulfilled by Amazon, availability and delivery information is provided to us by that Original Third Party Seller and Amazon is not responsible for this information. As we process your order, we will inform you by e-mail as soon as possible if any products you order turn out to be unavailable and you will not be charged for those products. Please note that unless otherwise stated on the website, delivery estimates are just that. They are not guaranteed delivery times and should not be relied upon as such. Despite our best efforts, a small number of the items in our catalogue may be mispriced. We will verify pricing when processing your order and before we take payment. If we have made a mistake and a product's correct price is higher than the price on the website, we may either contact you before dispatch to request whether you want to buy the product at the correct price or cancel your order. If a product's correct price is lower than our stated price, we will charge the lower amount and send you the product.

    3.5 Product Information. Products made available through Amazon Business may be designed for, and only appropriate for, specialized uses; accordingly, you may only use them as intended by, and in compliance with all instructions provided by, the manufacturer. Unless expressly indicated otherwise, Amazon is not the manufacturer of the products sold on this website. While we work to ensure that product information on our website is correct, actual product packaging and materials may contain more and different information to that displayed on our website. Ingredients may also change. All information about the products on our website is provided for information purposes only. We recommend that you do not rely solely on the information presented on our website. Please always read labels, warnings and directions provided with the product before use.

    3.6. Customs. When ordering products from Amazon for delivery outside of mainland UK, you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Amazon, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the products. Your privacy is important to us and we would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities. For more information see About Customs.

    3.7. Click ordering. 1-Click ordering is the fastest and easiest way to order products safely and securely from Amazon. If you are using a public or shared computer terminal, we strongly recommend that you deactivate 1-Click ordering when you are not at the computer.

  4. DISCLAIMER. Unless otherwise specified in writing, any information, content, materials, products (including software) or services made available to you by Amazon are on an "as is" and "as available" basis, and Amazon makes no representations or warranties of any kind, express or implied, as to such information, content, materials, products (including software) or services. To the fullest extent permitted by law, and unless otherwise specified in writing, Amazon disclaims all warranties, express or implied, as to the products it sells and the services and information it provides, including any implied warranties of merchantability and fitness for a particular purpose or non-infringement of intellectual property rights.
  5. INDEMNIFICATION. You will defend, indemnify, and hold harmless Amazon and its affiliates, and their respective directors, officers, employees, representatives, contractors, and agents, from and against any loss, damage, judgment, settlement, expense, interest, and any other liability (including reasonable attorneys' fees and costs) related to or arising out of any third party allegation, claim, lawsuit, or proceeding (a "Claim") to the extent such Claim is based on: (a) any breach of the Agreement, (b) any unlawful, improper or negligent use by anyone of any product sold or service provided to you under the Agreement, (c) any dispute between you and your Users, or (d) your gross negligence or willful misconduct. You will use counsel reasonably satisfactory to us to defend each indemnified Claim. If at any time we reasonably determine that any indemnified Claim might adversely affect us, we may take control of the defense at our expense. You may not consent to the entry of any judgment or enter into any settlement of a Claim without our prior written consent, which may not be unreasonably withheld.
  6. LIMITATIONS OF LIABILITY. To the fullest extent permitted by law, under no circumstances will Amazon be liable for any consequential, incidental, special, exemplary or punitive damages, including but not limited to any lost profits, that result from your purchase of any products or use of any services, even if Amazon has been advised of the possibility of such damages. To the fullest extent permitted by law, Amazon's liability in all events is limited to the purchase price paid for the product or service that gives rise to the liability.
  7. CUSTOMER INFORMATION, PRIVACY, CONFIDENTIALITY.

    7.1. Customer Information. We require you to provide information about you and your Users to access and use Amazon Business, and you may need to provide supplemental information to use or purchase some Amazon Business products or services. You will ensure that all information that you provide to us is at all times accurate and complete. We may share information you provide (for example, your organisation's name, addresses, VAT Number) with others in your organisation and third parties to confirm the accuracy of such information and your eligibility to use Amazon Business or certain services (for example, to confirm you hold a valid license, certification, or credential where required). To enable us to improve our services, including by making available additional product selection or business pricing, we may share specific order information about the products or services you purchase through your Business Account with the suppliers (including suppliers who sell products to Amazon directly and other business entities who are in the supply chain before such suppliers) who provide such products or services. For example, for certain transactions, Amazon Business may share your organisation's name or credentials, shipping address, shipment date, ASIN/SKU, quantity or other relevant information.

    7.2. Privacy. Except as disclosed in this Agreement, our use of your information is governed by the terms of the Amazon.co.uk Privacy Notice. Please review the Privacy Notice to understand our practices with respect to your information. Upon request from your organisation to merge business accounts related to the same organisation we may share User Account information associated with your Business Account with your organisation. We may also take this action for fraud and abuse prevention, security reasons, or to ensure the ongoing operability of Amazon Business.

    7.3. Confidentiality. In connection with your use of Amazon Business, we may share with you the information which is identified as confidential or that should reasonably be considered confidential (the "Confidential Information"). You will take all reasonable measures to avoid disclosure, dissemination or unauthorized use of Confidential Information, including, at a minimum, those measures you take to protect your own confidential information of a similar nature. You may use Confidential Information only in connection with your use of Amazon Business. You will not disclose Confidential Information during the term of this Agreement or at any time during the 5-year period following the termination of the Agreement, unless required by law. This applies to all Confidential Information in your possession, regardless of when or where you receive it.

  8. GOVERNING LAW, DISPUTES, GOVERNMENTAL ENTITIES.

    8.1. Governing Law. The laws of the Grand Duchy of Luxembourg, without reference to conflict of law rules, govern the Agreement and any dispute that might arise between you and us that pertains to Amazon Business or this Agreement. The United Nations Convention for the International Sale of Goods does not apply to the Agreement.

    8.2. Disputes. Any dispute or claim relating in any way to Amazon Business or this Agreement will be adjudicated exclusively in the districts of Luxembourg City, Luxembourg.

    8.3. Public Sector Entities. If you are a public sector entity and precluded by law from agreeing to any of the provisions of Section 8 as set forth above, then any disputes with you will be governed by the substantive laws of the sovereign under whose laws you were formed and the venue for any such dispute will be the venue required by the laws of such sovereign. Similarly, if the laws of such sovereign would result in other provisions in this Agreement being deemed unlawful, void or for any reason unenforceable against you, those provisions will not apply to you and will be deemed severable from this Agreement. All other provisions in the Agreement remain in full force and effect.

  9. THIRD-PARTY OFFERINGS. Parties other than Amazon operate stores, provide services or software, or sell product lines through Amazon Business. In addition, we provide links to the sites of affiliated companies and certain other businesses. If you purchase any of the products or services offered by these businesses or individuals, you are purchasing directly from those third parties, not from Amazon. Accordingly, the contract formed at the completion of a sale for these third party products is solely between you and these third parties. We are not responsible for examining or evaluating, and we do not warrant, the offerings of any of these businesses or individuals (including the content of their sites). Amazon does not assume any responsibility or liability for the actions, product, and content of all these and any other third parties nor it is the seller's agent. The seller is responsible for the sale of the products and for dealing with any buyer claims or any other issue arising out of or in connection with the contract between the you and seller. You should carefully review their privacy statements and other conditions of sale and use. Because Amazon wants you to have a safer buying experience, Amazon provides the Amazon A-to-z guarantee in addition to any contractual or other rights. For conditions relating to the sale by third parties to you on Amazon.co.uk see the Amazon Services Business Solutions Agreement.
  10. MODIFICATIONS. We may, at any time in our discretion, change the Agreement, its website terms, conditions, policies, help pages, content or features, or any part thereof by posting such a change on Amazon Business or by notifying your account administrators and those changes will be effective 7 calendar days from the date of such posting or notification. We reserve the right to make these changes with immediate effect if and insofar as such changes are required for any of the following reasons: (a) for legal or regulatory reasons, fraud and abuse prevention or for security reasons; (b) to enhance or change existing features or add additional features to Amazon Business (where this does not materially adversely affect your use of Amazon Business); to reflect advancements in technology; to make reasonable technical adjustments to Amazon Business; and to ensure the ongoing operability of Amazon Business or (c) to restrict products or activities that we deem unsafe, inappropriate, or offensive. Your continued use of Amazon Business after we change the Agreement constitutes your acceptance of the changes. If you do not agree to any changes, you may cancel your business account or refrain from using the Amazon Business services implicated by such changes. If any amendment to this Agreement is found to be invalid, void, illegal or for any reason unenforceable, this provision shall be deemed severable from the other provisions and shall not affect the validity and enforceability of any remaining revisions or conditions.
  11. ENTIRE AGREEMENT. The Agreement constitutes the exclusive and complete agreement between us and you. We will not be bound by any term, condition, obligation, or other provision which is different from or in addition to the provisions of the Agreement or which may be in any order, receipt, acceptance, confirmation, correspondence or other document, including informational forms we complete, sign or otherwise provide to you for your convenience. Any purchase order (PO) number or other internal information particular to your organisation that is provided by a user during the purchasing process is provided only for your internal purchase tracking. Amazon doesn't agree to terms, conditions, obligations, or provisions that are different from or added to these Terms and the policies and information on the Amazon.co.uk website.
  12. TERM; TERMINATION. This Agreement takes effect when you create a Business Account and continues in effect until you or we terminate it. We may terminate the Agreement by providing notice to your administrators. We reserve the right, in our sole discretion, and with or without notice unless required by applicable law, to refuse service; remove or edit content; modify, suspend or discontinue the availability of any features, products, or services; terminate your right to use some or all of the Amazon Business services; and/or cancel orders. Amazon may choose to charge, modify, or stop charging a fee for any service in its sole discretion. You may terminate the Agreement by giving us notice and closing your Business Account and each User Account. Upon termination, all rights and obligations under the Agreement automatically terminate except for rights of action occurring prior to termination, payment obligations, and Sections 1 (Purpose of Agreement), 4 (Disclaimer), 5 (Indemnification), 6 (Limitations of Liability), 7.3 (Confidentiality), 8 (Governing Law, Disputes, Governmental Entities), 10 (Modifications), 11 (Entire Agreement), 12 (Term and Termination), 14 (License, Software), 15 (Miscellaneous).
  13. COPYRIGHTS; TRADEMARKS; PATENTS. Use of Amazon Business does not give you the right to frame, use or reproduce any of our copyrighted material, trademarks, service marks, or other proprietary rights or material, or to use any of our patents, except as expressly permitted in writing by Amazon. If authorised, you may only use Amazon trademarks in accordance with the Trademark Guidelines. Please see the Amazon Business Help Pages for further detail on Amazon owned or licensed copyrights, trademarks, patents, as well as how to address concerns about the use of your intellectual property rights by third parties.
  14. LICENSE; SOFTWARE. The following Amazon Software Terms and License apply to your access and use of Amazon Business and all features and software (including any updates or upgrades to the software) and any related documentation we make available to you in connection with Amazon Business (the "Amazon Software"). Subject to your compliance with the Agreement and your payment of any applicable fees, Amazon or its content providers grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use Amazon Business and Amazon Software. You may not use data mining, robots, or similar data gathering and extraction tools in connection with Amazon Business, nor may you download or copy Amazon Business information, including any collection of product listings, descriptions, reviews, or prices without our consent or for the benefit of another merchant. The following terms apply to your use of Amazon Software.

    14.1. Use of the Amazon Software. You may use Amazon Software solely for purposes of enabling you to use Amazon Business, as permitted by the Agreement. You may not incorporate any portion of the Amazon Software into other programs or compile any portion of it in combination with other programs, or otherwise reproduce, duplicate, copy (except to exercise rights granted in this section), modify, exploit, create derivative works of, distribute, sell, resell, assign any rights to, or license the Amazon Software in whole or in part (including any features of Amazon Business). All software used in Amazon Business is the property of Amazon or its software suppliers and is protected by Luxembourg and international copyright Laws. You may not make any derivative use of Amazon Business without the express written consent of Amazon.

    14.2. Use of Third Party Services. When you use the Amazon Software, you may also be using the services of one or more third parties, such as a wireless carrier or a mobile software provider. Your use of these third party services may be subject to the separate policies, terms of use, and fees of these third parties.

    14.3. No Reverse Engineering. You may not reverse engineer, decompile or disassemble, tamper with, or bypass any security associated with the Amazon Software, whether in whole or in part.

    14.4. Updates. We may offer automatic or manual updates to the Amazon Software at any time and without notice to you.

    14.5. Reserved Rights, Termination. All rights not expressly granted to you in the Agreement are reserved and retained by Amazon or its licensors, suppliers, publishers, rightsholders, or other content providers. The licenses granted by Amazon terminate if you do not comply with the Agreement.

    14.6. Conflicts. In the event of any conflict between the Agreement and any other Amazon or third-party terms applicable to any portion of Amazon Software, such as open-source license terms or specific product feature restrictions that are conveyed to you in the feature experience, such other terms will control as to that portion of the Amazon Software and to the extent of the conflict.

  15. MISCELLANEOUS.

    15.1. Suggestions. If you make any suggestions about Amazon Business or the features (including any related technology), we will be free to use, disclose, reproduce, modify, license, transfer and otherwise distribute, and exploit any of the foregoing information or materials in any manner.

    15.2. Assignment. Except in connection with a reorganisation, merger, sale, or transfer of substantially all of your assets (in which cases you must promptly provide written notice following assignment), you may not assign the Agreement without our prior written consent. Subject to that restriction, the Agreement will be binding on, inure to, and be enforceable against the parties and their respective successors and permitted assigns.

    15.3. Severability. If any provision of this Agreement is deemed unlawful, void, or for any reason unenforceable, then that provision will be deemed severable from this Agreement and will not affect the validity and enforceability of any remaining provisions.

    15.4. Waiver. Our failure to enforce your strict performance of any provisions of this Agreement will not constitute a waiver of our right to enforce such provisions or any other provision of this Agreement subsequently.

    15.5. Conflicts. In the event of any conflict between the Agreement and the Policies, the Agreement will prevail. In the event of any conflict between the Agreement and the Feature Terms, the applicable Feature Terms will control.

    15.6. Construction. The word "including" will be interpreted without limitation when used in this Agreement.

    15.7. Notices. You consent to receive communications from us electronically, including through e-mails, text messages, in-app push notices, notices and messages posted on Amazon Business or in your Message Center and other communications made available to you on a desktop or mobile device. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. You may retain copies of all of these communications for your records. We may also send you notices at the address provided when registering your Business Account, which you agree is a proper and valid address for any legal or contractual purpose.

Our contact details are:

For Amazon Europe Core SARL:

Amazon Europe Core SARL, Société à responsabilité limitée, 38 avenue John F. Kennedy, L-1855 Luxembourg

Registered in Luxembourg

RCS Luxembourg No: B180022

Business Licence Number: 10040783

Luxembourg VAT Registration Number: LU 26375245

For Amazon EU SARL:

Amazon EU SARL, Société à responsabilité limitée, 38 avenue John F. Kennedy, L-1855 Luxembourg

Registered in Luxembourg

RCS Luxembourg No: B-101818

Business Licence Number: 134248

Luxembourg VAT Registration Number: LU 20260743

Local Registered Branch:

Amazon EU SARL, UK Branch, 1 Principal Place, London, Worship Street, EC2A 2FA, United Kingdom

Registered in England & Wales

Company No. FC032354

UK Establishment No. BR17427

UK VAT Number: GB 727255821

For Amazon Business EU SARL:

Amazon Business EU SARL, Société à responsabilité limitée, 38 avenue John F. Kennedy, L-1855 Luxembourg

Registered in Luxembourg

RCS Luxembourg No: B-140735

Luxembourg VAT Registration Number: LU 23561633

Last updated: 1 November 2021

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