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Pay by Invoice Policies

These policies supplement the Pay by Invoice terms and conditions ("PBI Terms") located here.

1. Payment term and interest

  • Payment term:

    Unless otherwise agreed by Amazon, as stated on your invoices and shown on your Business Account (please refer to Manage your Invoices, Billing and Delivery), your payment terms for invoices are as follows:

    • 1.1 For invoiced purchases on amazon.de, amazon.co.uk, amazon.es, and amazon.fr: net thirty days from the date of shipment of your order.
    • 1.2 For invoiced purchases on amazon.it: Invoices are due at the end of the month in which the 30th day following the original invoice date falls (30EOM). For example, if an invoice is issued on August 1, the invoice would be due on August 31. If an invoice is issued on August 5, the invoice would be due on September 30.
  • Statutory interest rate:

    The interest rate for late payment is set out in the PBI Terms. In the case of purchases made on Amazon.de, we may instead charge you default interest at the rate of nine percentage points above the basic rate of interest per year on any late payment.

2. Authorized users

For security purposes, only authorized users will be able to perform certain Pay by Invoice actions related to your account.

  • 2.1 Business Account Administrators – Users who have administrator permissions to operate your business account will be able to view applicable Pay by Invoice credit limits and terms, view account balances, view all invoices for your business, configure invoice account settings, and can request Amazon to deactivate your account.
  • 2.2 Group Administrators – Group administrators can view all invoices for purchases made by their group.
  • 2.3 Requisitioners – Requisitioners can view all invoices for purchases that they make themselves.

3. Invoice Transmission

For security reasons, only authorized users as described in the 'Authorized user' section will be able to view invoices. Invoices will also be available for download from the Order Details page of the Amazon Business website to authorized users. We do not issue paper invoices.

Invoices will be sent to the email address configured for 'Pay by Invoice' on the Account Settings page under the Manage Your Business Account section of the Amazon Business website. For the Public sector customers in France, we send invoices via the Chorus Pro platform.

4. Making a payment

Payment must be made only to the bank account number, SWIFT code, or check lockbox address displayed on the invoice. Do not make payment to any other bank account provided via email or phone call, even if the request seems to be coming from an Amazon employee.

We currently accept wire, SEPA Credit Transfer, SEPA Direct Debit (on amazon.de only) or cheque payment (on amazon.co.uk only). Payment by cash, money order, debit or credit cards is not supported. All payments must be made in the currency stated on the relevant invoice.

You must include Amazon invoice number(s) in the descriptive field of your electronic funds transfer or check payment. Alternatively, you can email the account number, the list of invoice numbers, and amount to be applied to the appropriate email address, as listed below. If we do not receive remittance details including account name, remitted amount, and invoice or credit note numbers, we may apply payments to your open balances, starting with the oldest open invoice.

  • amazon.de: ar-businessinvoicing@amazon.com
  • amazon.fr: ar-fr-businessinvoicing@amazon.fr
  • amazon.co.uk: ar-uk-businessinvoicing@amazon.co.uk
  • amazon.es: ab-es-remittance@amazon.es
  • amazon.it: ab-it-remittance@amazon.it

5. Restrictions

Amazon reserves the right not to offer Pay by Invoice for certain types of goods and services, including Gift Cards and software downloads. Customers shopping on Amazon.it cannot purchase goods and services from third party sellers using Pay by Invoice.

6. Disbursement of account balances

You may request a refund for unapplied credit note and unapplied payments in your Pay by Invoice account by following the guidelines here. You can only request a refund for the amount that exceeds your past due balance. At this time, we do not support partial refunds of unapplied funds.

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