Help - Amazon Customer Service

Select Your Cookie Preferences

We use cookies and similar tools that are necessary to enable you to make purchases, to enhance your shopping experiences and to provide our services, as detailed in our Cookie Notice. We also use these cookies to understand how customers use our services (for example, by measuring site visits) so we can make improvements.

If you agree, we’ll also use cookies to complement your shopping experience across the Amazon stores as described in our Cookie Notice. This includes using first- and third-party cookies, which store or access standard device information such as a unique identifier. Third parties use cookies for their purposes of displaying and measuring personalised ads, generating audience insights, and developing and improving products. Click ‘Customise Cookies’ to decline these cookies, make more detailed choices, or learn more. You can change your choices at any time by visiting Cookie Preferences, as described in the Cookie Notice. To learn more about how and for what purposes Amazon uses personal information (such as Amazon Store order history), please visit our Privacy Notice.

Customise Cookies

Hello. What can we help you with?

Some things you can do here

Help

  • Unexpected E-mail from Amazon? If you received an e-mail regarding an order you don't recognise, please check Your Orders in Your Account. If you can't find a matching order, the e-mail you received wasn't from Amazon.co.uk. Please do not click on any links on such emails. If you receive correspondence you think may not be from Amazon, please report it immediately by visiting Report a Suspicious Communication. Please also note that Amazon will never ask for your personal information or to make a payment outside of our website (e.g. via bank transfer, emailing credit card details, etc.). You can get tips on safe online shopping from our Help pages and watch a short Help video on identifying phishing e-mails.
Recommended Topics

Hi. How can we help you?

Where's My Stuff ?

Where's My Stuff?

Amazon Prime

Amazon Prime

Returns and Refunds

Returns and Refunds

Security and Privacy

Security and Privacy

Ordering

Ordering

Payment, Pricing and Promotions

Payment, Pricing and Promotions

Amazon Devices

Amazon Devices

Digital Services & Content

Digital Services & Content

Amazon Business Accounts

Amazon Business Accounts

Other Topics & Help Sites

Other Topics

Need More Help?

Need more help?