Exchange an Item
You can exchange items that qualify through Your orders.
If the item doesn't have an exchange option or you received the item as a gift, you'll need to return the original item and place a new order.
To exchange an item:
- Go to Your Orders and select Return or replace items beside the item that you want to exchange.
Tip: If you don't see the order that you're looking for, select the date on which you placed the order from the drop-down menu in the upper part of the page.
- Select the item that you want to exchange and select a reason from the Reason for return menu. An exchange order will be created with the same delivery speed that was used on your original item. Use the return label provided to send your original item back. Return the original item within 30 days to avoid being charged for both the original and exchange items.
This policy refers to colour and size exchanges only. Amazon doesn't price match.
If the item that you're exchanging costs less than your original purchase, we'll refund you the difference. If the new item costs more, we'll charge you for the difference in price.
For details on what types of items can be exchanged, see Exchanges and Replacements.
