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Unknown Charges

There are several reasons why you might not recognize a charge.

Your complete order history is available in Your Orders. If you don't recognize a charge, consider the following common scenarios:

  • Order split into separate deliveries.

    You were charged smaller amounts for each delivery. Go toTransactions to check the exact amount charged for each delivery. For more information, go to Multiple Charges for the Same Order.

  • Amazon Prime subscription renewed.

    For more information, go to Manage Your Prime Membership.

  • Order placed by someone else.

    Check if your child, spouse, friend, or co-worker with access to your card number have placed an order at Amazon.

Other possible scenarios:

  • Additional cards are associated with the credit or debit account.
  • A gift order shipped.
  • You placed a digital order (for example, Kindle content, Prime Video, Amazon MP3).
  • An order was canceled or changed recently. Some banks show authorizations as charges or pending charges. For more information go to Pending Charges for Canceled Orders.
  • You placed an order outside Amazon.co.uk using Amazon Pay. Amazon Pay orders begin with ‘P02’ and are followed by 14 digits. Check your Amazon Pay Account for your order history. For further assistance with any Amazon Pay transactions, go to the Amazon Pay Help pages.

If the charge isn't explained by any of these situations, contact us by phone and have the following information available:

  • Complete credit card number for any cards associated with the account showing the charge (don't send this by email)
  • Date of the charge
  • Amount of the charge
  • Your name, email address, and phone number

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