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Get an invoice

Most items on Amazon Business come with a downloadable invoice. For other items, you must request an invoice from the seller.

Items with a downloadable invoice

Items sold by Amazon and most sellers come with a downloadable invoice. The items have some text that reads: Downloadable VAT invoice on their product detail page. You can identify items that come with a downloadable invoice to ensure that you always get one.

Who can view and download invoices?

  • Requisitioners can only view and download the invoices for orders that they have placed.
  • Group administrators and Finance users can download the invoices for orders placed within their groups.
  • Account administrators can view the invoices for every order placed on the account.

Where can I download invoices?

Invoices become available 24 hours after your order has been dispatched. To view the invoice for an individual order, go to Your Orders and select Invoice next to the relevant order details. If you’re an administrator, ensure that you can see the correct order by selecting View All Orders from the drop-down menu beneath the page title.

Items without a downloadable invoice

Some sellers on our website do not proactively provide downloadable invoices. If there is no downloadable invoice available, you must contact the seller to request an invoice. Only the requisitioner who purchased the item can request the invoice for that item. To request an invoice:

  1. Go to Your Orders and set the correct date range.
  2. Select Invoice and then Request invoice from [seller name].
  3. Under What can the seller help you with? select An order I placed.
  4. Select the order for which you want an invoice.
  5. Under Tell us more about your issue, select Where's my invoice?
  6. Write a message to the seller.
  7. Select Send email.

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