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Carrier Contact Information

We work with the following carriers to deliver items. If you have an issue with your delivery, you can contact the carriers directly.

Want to track a parcel? Find tracking information and order details from

Amazon provide up to date tracking information within Your Orders, you can access the tracking by selecting Track Package. If you want to contact the carrier delivering your parcel, use the contact details provided in the table below.

Carrier Contact Details
An Post Phone: +353 (0) 170 576 00
Amazon Locker Amazon Customer Service
Amazon Amazon Customer Service
Amazon (heavy bulky products) Amazon Customer Service
Aramex Phone +44 (0) 1753 210563
Arrow XL Phone +44 (0) 333 212 1708, 7am - 7pm Monday to Friday
ASM Phone +34 902 11 33 00, 9am - 8pm Monday to Friday
Bpost Phone +32 (0)22 01 23 45 Monday - Friday 8am - 1230pm & 1pm - 6pm Saturday 9am - 1pm
Bring

(SE) Home delivery: Phone 08-120 245 24 or +46 8 120 245 40. PickUp points: 020-765 000 or +46 8 400 00 765

(DK) Parcels (national and international parcels): Phone 70286070. Opening hours: Business days: 08 a.m. - 05 p.m. Closed during the weekend.

Chronopost Phone +33 (0) 969 391 391 (calls charged at standard rates), Monday - Friday 8am to 7pm and on Saturday from 8am to 12pm (excluding public holidays)
Colis Privé Phone +33 (0) 805 50 50 10 Monday - Saturday 8am to 8pm
Correos Phone 915 197 197 Monday - Friday 8am to 8pm and on Saturday from 9am to 1pm
Deutsche Post Phone +49 (0) 228 4333112
DHL Phone +44 (0) 2476 937 770 Monday - Friday 7am - 8pm and on Saturday 8am - 6pm
DHL Netherlands Phone +31 (0) 88 - 0552 000 Monday - Friday 8am - 6pm
DHL Poland Phone +48 42 6 345 345
DPD Phone +4021.9336
EKOL

Phone: +90 0850 955 0955; 9AM - 6PM Monday to Friday

For customs clearance issues, contact the import customs broker Kerry Logistics on +90 212 603 32 39; 8AM - 5PM Monday to Friday

FAN

Hermes (for orders sold and fulfilled by Amazon only).

myHermes (for orders sold and fulfilled by Sellers).

Live chat is also available at https://www.myhermes.co.uk/help-and-support/help-centre#/.

i-Parcel i-Parcel Contact Us Form
Jersey Post Phone (01534) 616616
La Poste

Phone (within France) 3631

Phone (outside France) +33 810 821 821

+33 892 970 416 for professionals from 8:30am to 7pm (Monday to Friday)

MRW

Deliveries to Spain +34 902 300 403 (international) +34 902 300 400 (national)

Deliveries to Portugal +351 707 236 333

PAACK PAACK
Pilot Phone +34 881965689
Polish Post Phone: +48 801 333 444 from landline phones (charged according to the operator's price list)Phone: +48 438 420 600 from mobile phones and domestic and foreign landlines (fee according to the operator's price list)

The hotline is open from Monday to Friday from 8am - 8pm

Post AT Phone +43 (0) 800 010 100 For private clients:

Monday through Friday 7:00am to 7:00pm Saturday 8am to 1pm

Post DK Phone +45 70 70 70 30 Monday through Friday 8am to 7pm
Post NL

Phone (within Netherlands) 088 - 22 55 555

Phone (outside Netherlands) +31 58 233 33 38

Post Nord Phone +45 70 70 70 30

Posti / Itella

Phone (Finland) +358 100 5577 Monday - Friday 8am - 6pm Saturday 9am - 4pm

Phone (Finland) +358 100 2215 VAT guidance for shipments from outside the EU Monday - Friday 8am - 6pm Saturday 9am - 4pm

Phone (Lithuania) + 370 700 55009

Phone (Latvia) + 371 67815914

Phone (Estonia) +372 601 1000

P&T Luxembourg

Phone (domestic) +352 8002 8004

Phone (international) +352 2424 8004

Royal Mail

Phone +44 (0) 3457 740 740

SDA

Phone (within Italy) 800 33 66 22

Phone (outside Italy) +39 0661242781

Monday - Saturday 8am - 8pm

SEND Group

Seur

Phone (within Portugal) +351 800 00 95 84

Phone (outside Portugal) +34 902 50 32 60

Swedish Post Phone +46 771 33 33 10
Swiss Post Phone +41 842 880 088 CHF 0.08/min. from landline phones within Switzerland Monday - Saturday 8am - 6pm
UPS Phone +44 (0) 8457 877 877 Monday - Friday 8am - 8pm Saturday 8am - 2pm

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