Age Restricted Items - Amazon Customer Service

Select Your Cookie Preferences

We use cookies and similar tools that are necessary to enable you to make purchases, to enhance your shopping experiences and to provide our services, as detailed in our Cookie Notice. We also use these cookies to understand how customers use our services (for example, by measuring site visits) so we can make improvements.

If you agree, we’ll also use cookies to complement your shopping experience across the Amazon stores as described in our Cookie Notice. This includes using first- and third-party cookies, which store or access standard device information such as a unique identifier. Third parties use cookies for their purposes of displaying and measuring personalised ads, generating audience insights, and developing and improving products. Click ‘Customise Cookies’ to decline these cookies, make more detailed choices, or learn more. You can change your choices at any time by visiting Cookie Preferences, as described in the Cookie Notice. To learn more about how and for what purposes Amazon uses personal information (such as Amazon Store order history), please visit our Privacy Notice.

Customise Cookies

Age Restricted Items

Certain items available on are age-restricted.

By placing an order for one of these items, you are declaring that you are 18 years of age or over. These items must be used responsibly and appropriately. There are a number of measures in place to confirm that a customer is eligible to purchase an age restricted item. One of these measures is asking customers to provide a name, date of birth and address during checkout for the purchase of age-restricted products.

Delivery by Amazon (Amazon Logistics)

Delivery of age restricted items via Amazon will be to the address on the shipping label, to a redirected address designated by the customer, or the reception of a commercial building. Valid photographic ID of the recipient will be required upon delivery. An age restricted item can be delivered to another adult over the age of 18 at the same address.

We take our responsibility in relation to the sale of age-restricted items extremely seriously. To confirm the recipient is over 18 years, valid photographic ID with a date of birth may be required upon delivery. The driver will input your year of birth into their device and may then require an ID check to complete the age verification process. The driver will not record any other information, take photographs of your ID document or be able to access your information once the delivery is complete. The year of birth is stored securely in Amazon’s systems in order for us to ensure that any legal obligations with respect to age verification have been met and will be deleted according to our retention policy.

Delivery to a locker, pick-up point or nominated safe place location is not available for these items. If there is nobody at the address aged 18 years or over, who can show valid photo identification and accept the package at the delivery address, the item will be returned to Amazon for re-delivery the following day.

If your order is being delivered to a commercial address or residential apartment block, the receptionist, concierge, or mail room attendant receiving your parcel, must provide a valid photo ID, showing they are aged 18 or over. If they can't, the parcel will be returned to Amazon for re-delivery the following day.

Photo identification accepted by Amazon Logistics:

  • A passport
  • A European Union or United Kingdom (photocard) driving licence
  • Ministry of Defence Form 90 (a defence identity card issued to serving military)
  • National Identity card issued by European Union Member State (other than the United Kingdom), and Norway, Iceland, Liechtenstein or Switzerland
  • A biometric immigration document (issued by The Home Office to individuals going through different stages of the immigration process as a residence permit)
  • A photographic identity card bearing a national Proof of Age Standard Scheme (PASS) hologram

Delivery by Royal Mail

Although age-restricted items can't be delivered to a locker or a nominated safe place location, they can be delivered to a Royal Mail Local Collect Post Office / Enquiry Office / Delivery Office, for age verification at collection.

Royal Mail will ask to see a valid photo identification if the recipient appears to be under 25, in line with their UK “Challenge 25” policy upon delivery.

Royal Mail will leave a ‘something for you’ card following any unsuccessful delivery attempt of an age-restricted parcel and will bring it to the nearest post office for collection with an age verification check. Alternatively, you can use the information on the ‘something for you’ card to contact Royal Mail to arrange a redelivery.

Photo identification accepted by Royal Mail:

  • A Passport
  • A valid driving licence

All information we receive about customers is treated in accordance with our Privacy Policy.