Prime Video

Need help with setting up your Premier League on Prime Video? Find answers to frequently asked questions at our Live Events Help Hub. Or alternatively, visit the Premier League on Prime Video help forum.

Getting Started

• Install Prime Video on Your Devices
• Download Prime Video Titles
• How Do I Cast Prime Video to My TV?
• Do I Need an Amazon Prime Membership to Use Prime Video?
• Is Prime Video Included with Amazon Prime?
• Why Do I Have to Pay for Some Titles?
• What Is a Season Pass?

Watching Prime Video

• Watch Prime Video on Chromecast
• Can I Watch Prime Video If I Travel Abroad?
• What is Freevee?

Cancel

• Cancel My Prime Video Subscription
• Cancel Your Prime Video Channel Subscription
• Unknown Charges on Prime Video
• Cancel an Accidental Purchase

Prime Video Live Events

• Australian Swimming Support
• English Premier League Support
• How Do I Find and Watch Live Events on Prime Video?
• What Devices Can I Watch Live Sports and Events On?
• How Many Streams Can I Watch With My Account?
• Can I Get Stats for Live Sports?
• What Commentary Options Are Available, and How Do I Listen to Them?
• Can I Access My Sports Subscriptions and Other Events While Traveling?
• I Don’t See the Live Event on My Mobile Device or Tablet
• Why Can't I Record, Fast Forward or Rewind My Event?

Rent and Buy from Prime Video

• Rent and Buy Prime Video Titles
• Purchasing Prime Video Box Sets
• How Do I View Titles I've Purchased in a Prime Video Box Set?
• Paying for Prime Video Rentals or Purchases
• Issues with Prime Video Payment and Order Errors
• Issues with Prime Video Promotional Codes and Gift Cards

Issues Watching Prime Video

• Streaming Prime Video's United Kingdom Catalog from European Union Countries
• Issues with Live Streams on Prime Video
• Issues While Playing Prime Video Titles
• Troubleshoot Internet Connection Issues with Your Connected Device
• Issues with Prime Video from External Provider
• Can I Watch Prime Video If I Travel Abroad?
• Issues Watching Prime Video Channels While I Travel
• Force Stop the Prime Video App on an Android Device
• Force Stop the Prime Video App on an iOS Device
• Issues during Sign In or Sign Out on Prime Video

Error Codes

• Issues with Prime Video Error 2063
• Issues with Prime Video Error 5004
• Issues with Prime Video Error 7235

Prime Video Channels

• What Is Included with Prime Video Channels?
• Why Do I Have to Pay Extra for Prime Video Channels?
• Issues Accessing Content from External Providers

Prime Video Apps

• Smart TVs with the Prime Video App
• Amazon Devices with the Prime Video App
• Mobile Devices with the Prime Video App
• Games Consoles with the Prime Video App
• Blu-Ray Players with the Prime Video App
• Set Top Boxes and Media Players with the Prime Video App
• Prime Video System Requirements for Computers

Prime Video Parental Controls

• Parental Controls on Prime Video
• Maturity Ratings
• Set up Restrictions on Prime Video on Web
• Set up Restrictions on Prime Video on Android
• Set up Restrictions on Prime Video on iOS
• Set up Prime Video Parental Controls on Xbox 360

Purchase Restrictions

• Set up a Prime Video PIN on Web
• Set up a Prime Video PIN on Android
• Set up a Prime Video PIN on iOS
• Issues with Prime Video PIN Errors

Prime Video Profiles

• What are Prime Video Profiles?
• What are Prime Video Kid's Profiles?
• What Devices Currently Support Prime Video Profiles?

Managing Profiles

• Create and Manage Prime Video Profiles via Website
• Create and Manage Prime Video Profiles on Fire TV
• Create and Manage Prime Video Profiles on iOS, Android devices and Fire Tablets
• Create and Manage Prime Video Profiles on Connected Devices

Prime Video Watch Party

• What is a Prime Video Watch Party?
• Who Can Access a Prime Video Watch Party?
• Can I Use Prime Video Watch Parties From Outside My Home Country?
• Issues While Using Prime Video Watch Party

Start & Join Watch Parties

• How Do I Start a Watch Party in a Web Browser?
• How Do I Start a Watch Party on Fire TV?
• How Do I Start a Watch Party on Fire tablets, Android Mobile Phones and Android Tablets?
• How Do I Start a Watch Party on iPhones and iPads?
• How Do I Start a Watch Party on Connected Devices?
• How Do I Join a Watch Party in a Web Browser?
• How Do I Join a Watch Party on Fire TV?
• How Do I Join a Watch Party on Fire tablets, Android Mobile Phones and Android Tablets?
• How Do I Join a Watch Party on iPhones and iPads?
• How Do I Join a Watch Party on Connected Devices?

Accessibility

• Accessibility Features on Prime Video
• Keyboard Shortcuts on Prime Video

Subtitles & Captions

• Turn on Subtitles or Captions on Prime Video on Connected Devices
• Turn on Subtitles or Captions on Prime Video on Web, Amazon Devices and Mobile Devices

Prime Video Audio Tracks

• Select Alternative Audio Tracks or Audio Descriptions on Prime Video on Connected Devices
• Select Alternative Audio Tracks or Audio Descriptions on Prime Video on Web, Amazon Devices and Mobile Devices

Legal Policies and Notices

• Service Provider Info, Terms & Policies
• Legal Notices
• Watch Parties Community Guidelines