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Refunds

Our refunds policy doesn't affect your statutory rights. Your refund and how your refund is issued may differ based on the condition of the item, how long you've had the item, and how the item was purchased.

How Refunds Are Issued

Most refunds are issued based on the payment method used at the time of purchase. In some cases, you may be offered an instant refund option.

If you want to use your refund without waiting for us to process your return, you can select the instant refund option, if available. Instant refunds are either refunded to your credit card or issued as an Amazon.co.uk Gift Card balance, depending on the instant refund type you select. You'll still need to return your items within 30 days.

Note: Your refund request will be processed instantly. In cases where a refund is not processed instantly, we will issue the refund, for a product shipped by Amazon, within a maximum of 14 days and confirm it with an automated e-mail. You can see the refund in your bank account or credit card statement, within a maximum of 7 business days after the refund is issued. You will also receive an e-mail once the refund is issued with further details. Amazon may determine that a refund can be issued without requiring a return.

If you aren't required to mail your item back for a refund, you'll be notified in the Returns Center. For more information, go to the Conditions of Use & Sale.

Gift returns: The type of refund or credit you receive depends on how the gift was purchased and how it was returned. For more information about gift refunds, go to Return a Gift.

Late Refunds

You can check the status of your refund in Your Account on the order summary page.

If your refund doesn't appear in Your Account, and the processing time for your payment method has passed, contact us.

Note: After the carrier has received your item, it can take up to two weeks for us to receive and process your return.

Will I Be Refunded Any Return Postage Costs?

We'll refund your return costs on items sold and/or Fulfilled by Amazon, up to our standard delivery option cost, in the following cases:

  • You received an incorrect item.
  • You received a damaged item.
  • You received a defective item.
  • You received an item that does not match its description.
  • You are returning shoes, clothing, jewelry, watches or items eligible for Free Return.

In accordance with your statutory rights, if you received an item sold and/or Fulfilled by Amazon that is either incorrect, damaged, defective, or doesn't match its description, we'll either offer you the option to return the product via a prepaid carrier option, or, if that's not possible and the cost of returning the item exceeds our standard delivery option, please Contact Us to receive a refund for any reasonable additional postage costs you incurred. Note that we may require proof of postage in order to refund such additional postage costs.

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