Find a Missing Parcel That Shows As Delivered
Sometimes the delivery status is updated in advance and you may see your parcel marked as "delivered" even if you have not received it. It may not have been delivered yet, but it's heading to the address you've selected and it will be there soon. Ask the relevant carrier if there is more information about the location of the parcel. Visit our page Carrier Contact Information.
If the tracking for your parcel shows as delivered but you haven't received it, you should:
- Check if someone else at your address has accepted it.
- Look around the delivery location. Your parcel may have been left with a neighbor or in a safe place, like a porch or garage.
- Look for a notification of attempted delivery. You may find an attempted delivery notice in your letter box or on your door. Follow the instructions on that notice to request redelivery, or to arrange collection of the package.
- Contact the carrier if there's still no sign of the package.