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Secure Delivery with a One-Time Password

Due to the value of some items, a one-time password (OTP) is required on delivery for some orders.

An OTP adds an extra layer of security to your packages.

If an OTP is required, we send a six-digit, numeric OTP to your registered email address after we ship the item.

You can also find the OTP by selecting Track Package beside the order in Your Orders.

Your OTP is valid until the end of the delivery day.

Read the OTP you’ve received to the driver.

  • If you're not available to receive the package, you can share the OTP with someone you choose and they can receive the package for you. We don't recommend sharing the OTP with an unknown person. If no one can receive the package, we'll re-attempt the delivery on the next working day.
  • If you are not the recipient of this package or have ordered the item as a gift for someone else, please forward the recipient this password.

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