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Gift card redemption issues

Here are some common issues with redeeming gift cards and how to resolve them.

Check your Amazon.co.uk .

You've already applied the gift card to your account

If you see an error message that the gift card or gift voucher has already been redeemed, it's likely that the claim code has already been applied to your account or to another account. After you enter the claim code on our site, we'll keep the balance in your account for use on future purchases so that you don't need to enter the claim code again.

To check whether the funds are already in your account, check Your gift card balance.

Your gift card was applied to the wrong account

When you enter a gift card claim code, we'll add it to the account that you used to log in. When redeeming a gift card, ensure that you're logged into the correct account.

You can't transfer Amazon.co.uk gift card balances to another account or another Amazon website such as Amazon.com.br once the claim code has been redeemed.

Visit About Amazon gift card restrictions and prohibited activities for more information.

The claim code is unreadable

If the claim code on your Amazon.co.uk gift card is unreadable, contact us. You need to provide us with the following information:

  • The 16- or 30-digit serial number of the card.
  • Order number (if known).
  • Purchaser's name and recipient's name.
  • Email address or physical address to which the gift card was sent.

Other redemption issues

If you're having problems redeeming your gift card, visit Redeem a gift card. Also, check the Amazon gift card Terms and Conditions to make sure that your order meets the rules and restrictions for paying with a gift card.

Amazon.co.uk gift cards can only be used on Amazon.co.uk. If the gift card is from a retailer other than Amazon.co.uk, contact that retailer for assistance.

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