Fire TV Support
Get help setting up and troubleshooting common issues with Fire TV devices.
Spotlight
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What is the All-New Fire TV Experience?
- The all-new Fire TV experience offers an updated main menu, Fire TV profiles, and customization options.
- What is the All-New Fire TV Experience?
Get Started

- What is the All-New Fire TV Experience?
- What is Code-Based Linking?
- Set Up Your Fire TV
- Watch Prime Video on Your Fire TV
- Set Parental Controls on Fire TV
- Download Apps on Your Fire TV Device
- Connect Fire TV to Supported Third-Party Devices
- Watch Live TV on Fire TV Devices
- Set Up Picture-in-Picture on Fire TV Devices
- Amazon Fire TV Quick Start Guides
- Use Your Amazon Fire TV in a Different Country
- Amazon Fire TV Help Videos
Fire TV Profiles

Device Settings and Features

Audio Settings

Fire TV Remotes

Network Issues

Remote Issues

Device Issues

Content Issues

- Can't Stream Prime Video on Your Fire TV
- App Crashes or Won't Load on Your Fire TV Device
- Clear App Data and Cache on Fire TV Devices
- Uninstall Games & Apps on Your Fire TV Device
- 4K Ultra HD Not Working on Fire TV Devices
- Dolby Atmos or Surround Sound Not Working on Fire TV Devices
- Dolby Vision or High Dynamic Range Not Working on Your Fire TV Device