*** UPDATED REVIEW ***
Purchased this product for two reasons:
1, Improved WiFi around the house.
2, Easy to set up and control for an app on your phone.
Got the device and have spent several hours trying to get it to work. It always fails to connect to the internet.
Emailed Eero for support and they replied with steps I had already clearly stated I had already done. I have worked in IT support in the past.
Very sad as I have wanted his device for a long time and was so happy the it had finally got an official UK release.
After several emails to Eero and getting through to the much more helpful 2nd line support it turned out that my internet provider (plus net) and the bt openreach modem (likely to be in 50% + of UK homes) did not work with the Eero unless I used the existing router and used Double NAT. Basically the old router gets the IP address and then I switch off it’s WiFi and pass the signal over to the Eero.
So to use the Eero I need to plug in the modem to old router and then onto the Eero.
Plus sides the app is nice and WiFi did improve around the house.
Is this the way I want my home network to be, not really. It does not seem like Eero is not ready for the UK. I will have to consider whether to refund or not.
There is a newer version of this item:
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Say goodbye to Wi-Fi dead zones
eero seamlessly connects your entire home with reliable Wi-Fi. Finally, you can stream, surf and game from anywhere.
Every home and every device
Phones, computers, smart TVs, security cameras and everything else just works with eero. Since eero works with Alexa and more, it’s the best choice for smart homes.
Convenience and control
From the eero app, you can see what's happening on your network, check device usage, share your network with friends or even pause the internet.
eero is always
getting better
eero automatically updates to bring you security patches, improved performance and new features.
Wi-Fi that adapts to you
eero's TrueMesh technology intelligently routes traffic to avoid congestion, buffering and loss of connection. Play, stream and scroll in every room.
Technical details
eero
|
Wi-Fi coverage |
1-pack: best for homes up to 140 sq.m (1,500 sq.ft) |
|
Type |
Router (connects to modem as primary router). |
|
Wireless network speed |
1-pack: best for internet speeds up to 550 Mbps |
|
Wi-Fi connectivity |
Dual-band Wi-Fi radios, simultaneous 2.4 GHz and 5 GHz, 2 x 2 MU-MIMO, beamforming, IEEE 802.11 a/b/g/n/ac |
|
Wired connectivity |
2 auto-sensing Gigabit ports for WAN and/or LAN connectivity. |
|
Smart home connectivity |
Works with Alexa, Bluetooth LE 5.0, Apple HomeKit |
|
Processor, memory and storage |
700 MHz quad-core processor, 512 MB RAM, 4 GB flash storage |
|
Security and network services |
WPA2 encryption, family profiles, DHCP, IPV6, NAT, VPN Pass-through, UPnP, static IP and port forwarding. |
|
Required for setup |
Supported iOS or Android device, internet service (with cable or DSL modem, if required). See eero.com/requirements. |
|
Environmental requirements |
Operating: 0˚C to 35˚C |
|
Dimensions |
98 x 98 x 60 mm |
|
Warranty and support |
See eero.com/legal. |
Compare eero systems
| Price | From: £69.00 | From: £109.00 | From: £139.00 | From: £209.00 | From: £349.00 |
| Ratings | (4,279) | (744) | (30) | (250) | (12) |
| Wi-Fi coverage | Covers up to 140 m² | Covers up to 140 m² | Covers up to 140 m² | Covers up to 190 m² | Covers up to 190 m² |
| Router/extender | Router/extender | Router/extender | Router/extender | Router/extender | Router/extender |
| Wireless network speed | Best for speeds up to 550 Mbps | Best for speeds up to 900 Mbps | Best for speeds up to a gigabit | Best for speeds up to a gigabit | Best for speeds up to 2.3 Gbps (up to a gigabit wired; up to 1.3 Gbps wireless) |
| Wi-Fi connectivity | Dual-band 2.4 GHz and 5 GHz | Wi-Fi 6 dual-band concurrent 2:2 (802.11 ax), compatible with older Wi-Fi standards | Dual-band, Wi-Fi 6. 2.4 GHz, 5 GHz | Wi-Fi 6 tri-band concurrent 2:2:4 (802.11ax), compatible with older Wi-Fi standards | Tri-band, Wi-Fi 6E. 2.4 GHz: 2 x 2, 5 GHz: 2 x 2, 6 GHz: 2 x 2 |
| Ethernet ports | 2 Ethernet ports | 2 Ethernet ports | 2 x 1 Gb Ethernet ports | 2 x 1 Gb Ethernet ports | 2: 1 x 2.5 Gb, 1 x 1 Gb Ethernet ports |
| Placement | Worktop | Worktop | Worktop | Worktop | Worktop |
Customer reviews
*** UPDATED REVIEW ***Purchased this product for two reasons:1, Improved WiFi around the house.2, Easy to set up and control for an app on your phone.Got the device and have spent several hours trying to get it to work. It always fails to connect to the internet.Emailed Eero for support and they replied with steps I had already clearly stated I had already done. I have worked in IT support in the past.Very sad as I have wanted his device for a long time and was so happy the it had finally got an official UK release.After several emails to Eero and getting through to the much more helpful 2nd line support it turned out that my internet provider (plus net) and the bt openreach modem (likely to be in 50% + of UK homes) did not work with the Eero unless I used the existing router and used Double NAT. Basically the old router gets the IP address and then I switch off it’s WiFi and pass the signal over to the Eero.So to use the Eero I need to plug in the modem to old router and then onto the Eero.Plus sides the app is nice and WiFi did improve around the house.Is this the way I want my home network to be, not really. It does not seem like Eero is not ready for the UK. I will have to consider whether to refund or not.
Images in this review
Top reviews from United Kingdom
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Reviewed in the United Kingdom on 31 October 2019
Purchased this product for two reasons:
1, Improved WiFi around the house.
2, Easy to set up and control for an app on your phone.
Got the device and have spent several hours trying to get it to work. It always fails to connect to the internet.
Emailed Eero for support and they replied with steps I had already clearly stated I had already done. I have worked in IT support in the past.
Very sad as I have wanted his device for a long time and was so happy the it had finally got an official UK release.
After several emails to Eero and getting through to the much more helpful 2nd line support it turned out that my internet provider (plus net) and the bt openreach modem (likely to be in 50% + of UK homes) did not work with the Eero unless I used the existing router and used Double NAT. Basically the old router gets the IP address and then I switch off it’s WiFi and pass the signal over to the Eero.
So to use the Eero I need to plug in the modem to old router and then onto the Eero.
Plus sides the app is nice and WiFi did improve around the house.
Is this the way I want my home network to be, not really. It does not seem like Eero is not ready for the UK. I will have to consider whether to refund or not.
Configuration: 1-pack (up to 140 sq.m)Verified Purchase
Epic Fail to Frankenstein Fix
By Neil Ballard on 31 October 2019
*** UPDATED REVIEW ***By Neil Ballard on 31 October 2019
Purchased this product for two reasons:
1, Improved WiFi around the house.
2, Easy to set up and control for an app on your phone.
Got the device and have spent several hours trying to get it to work. It always fails to connect to the internet.
Emailed Eero for support and they replied with steps I had already clearly stated I had already done. I have worked in IT support in the past.
Very sad as I have wanted his device for a long time and was so happy the it had finally got an official UK release.
After several emails to Eero and getting through to the much more helpful 2nd line support it turned out that my internet provider (plus net) and the bt openreach modem (likely to be in 50% + of UK homes) did not work with the Eero unless I used the existing router and used Double NAT. Basically the old router gets the IP address and then I switch off it’s WiFi and pass the signal over to the Eero.
So to use the Eero I need to plug in the modem to old router and then onto the Eero.
Plus sides the app is nice and WiFi did improve around the house.
Is this the way I want my home network to be, not really. It does not seem like Eero is not ready for the UK. I will have to consider whether to refund or not.
Images in this review
Reviewed in the United Kingdom on 1 March 2020
Configuration: 1-pack (up to 140 sq.m)Verified Purchase
Reviewed in the United Kingdom on 21 November 2019
Configuration: 3-pack (up to 420 sq.m)Verified Purchase
Reviewed in the United Kingdom on 13 December 2019
Configuration: 3-pack (up to 420 sq.m)Verified Purchase
Reviewed in the United Kingdom on 1 November 2019
I'm going to cover the 2 bad points straight up front:
1 - I could not get this to work at all with my Netgear DM200 modem in modem only/modem with vlan pass through/modem+router mode. No clue why, it just wasn't having any of it.
I brushed off my old ISP provided box and disabled wifi and everything else...except DHCP as the eero, despite operating its own network on 192.168.4.* refused to play nice with the router (sitting at 192.168.1.1) when i disabled DHCP on the router.
At this point i'd have sent the whole lot back, but the the saving grace is the dual ethernet ports, my entire wired network comes into the gateway eero (so sits behind the eero network) which then goes into my router. Sorted.
2 - I raised a ticket with eero support about not being able to verify my mobile number and recieved a response back which although offered support, also stated that eero was not available in the UK. Not sure if Amazon has goofed and released early, or if the support tech isn't reading their emails!
Now thats done, the good:
1 - The 3 pack is overkill for our house but we needed 2 due to the length so i thought why not. The coverage in every corner of the house with 1 at either end downstairs, and 1 in the middle of the house upstairs is full bars. I am very pleased with the throughput on each node as well. I have 1 wired in as a gateway, 1 wired in upstairs on ethernet backhaul and 1 wireless. All perform fantastically despite the mountain of wireless devices (23 at last count including smart cameras etc)
2 - Once the gateway was setup and i'd figured out the wierdness, the remaining 2 eero devices where a breeze to install
3 - The app is clean and simple to use. I've named everything which should prove useful down the line
4 - You can group devices by "family profiles", so i've plonked mine into categories such as TV's, amazon etc, and you can then pause these. So this would be useful if you had children as they could have their own profile....and pause button to shut them off if they work their ticket. Cruel but useful :)
5 - The price is actually extremely competitive. Yes i'd have loved wifi 6, but only my PC has a compatible wifi connection for that and it would have doubled the price. In 3-5 years when i replace these, im sure wifi 6 will be everywhere and much more reasonable.
6 - Its very fast to enable and disable the guest network and a doddle to share the details.
I hope that helps allay anyones fears. I've been looking forward to these launching and i am very impressed, barring the irratation during setup.
If you have a standard ISP provided router and know how to shut off the wifi (it will cause confusion and interference so best to switch off), these should be plug and play for you.
Oh and lastly, as i had to dig for it, no problems getting this to work with Sonos kit
Configuration: 3-pack (up to 420 sq.m)Verified Purchase
Rocky start but a cracking product once setup
By ianh on 1 November 2019
Having tried a couple of different mesh networks in the past i've not been overly impressed.By ianh on 1 November 2019
I'm going to cover the 2 bad points straight up front:
1 - I could not get this to work at all with my Netgear DM200 modem in modem only/modem with vlan pass through/modem+router mode. No clue why, it just wasn't having any of it.
I brushed off my old ISP provided box and disabled wifi and everything else...except DHCP as the eero, despite operating its own network on 192.168.4.* refused to play nice with the router (sitting at 192.168.1.1) when i disabled DHCP on the router.
At this point i'd have sent the whole lot back, but the the saving grace is the dual ethernet ports, my entire wired network comes into the gateway eero (so sits behind the eero network) which then goes into my router. Sorted.
2 - I raised a ticket with eero support about not being able to verify my mobile number and recieved a response back which although offered support, also stated that eero was not available in the UK. Not sure if Amazon has goofed and released early, or if the support tech isn't reading their emails!
Now thats done, the good:
1 - The 3 pack is overkill for our house but we needed 2 due to the length so i thought why not. The coverage in every corner of the house with 1 at either end downstairs, and 1 in the middle of the house upstairs is full bars. I am very pleased with the throughput on each node as well. I have 1 wired in as a gateway, 1 wired in upstairs on ethernet backhaul and 1 wireless. All perform fantastically despite the mountain of wireless devices (23 at last count including smart cameras etc)
2 - Once the gateway was setup and i'd figured out the wierdness, the remaining 2 eero devices where a breeze to install
3 - The app is clean and simple to use. I've named everything which should prove useful down the line
4 - You can group devices by "family profiles", so i've plonked mine into categories such as TV's, amazon etc, and you can then pause these. So this would be useful if you had children as they could have their own profile....and pause button to shut them off if they work their ticket. Cruel but useful :)
5 - The price is actually extremely competitive. Yes i'd have loved wifi 6, but only my PC has a compatible wifi connection for that and it would have doubled the price. In 3-5 years when i replace these, im sure wifi 6 will be everywhere and much more reasonable.
6 - Its very fast to enable and disable the guest network and a doddle to share the details.
I hope that helps allay anyones fears. I've been looking forward to these launching and i am very impressed, barring the irratation during setup.
If you have a standard ISP provided router and know how to shut off the wifi (it will cause confusion and interference so best to switch off), these should be plug and play for you.
Oh and lastly, as i had to dig for it, no problems getting this to work with Sonos kit
Images in this review
