About Amazon Home Services

1. What is Amazon Home Services? Amazon is now offering you a new, simple way to get all of your home service projects done. From furniture assembly to TV wall mounting, you can buy, schedule and complete service bookings directly on Amazon and we will show you service reviews from verified customers. All of Amazon’s service providers are required to be background checked, insured, and licensed if applicable. You enjoy peace of mind with pre-packaged services, upfront pricing, and our Happiness Guarantee which ensures your job is done right.

2. What types of services are available and where? Our site offers professional services from a variety of service providers including plumbers, electricians, assemblers, handymen, and home cinema specialists. Currently, these services are available in large, metropolitan areas. When buying a service, ensure your Postcode is accurate in order to validate that the service you desire is available in your area. More locations and providers are being added all the time, so be sure to check back frequently for any updates.

3. How do I buy a service through Amazon? You can buy a service in one of two ways: (1) by adding a service option from a related product page, or (2) by going directly to a service page and adding it to your basket. Each service will come with a pre-defined scope of work and upfront pricing. In checkout, you’ll select an appointment arrival window for your service (separate from any product delivery). You’ll then receive an email confirming your appointment along with a reminder as the date approaches.

4. How does Amazon vet service providers? All Amazon’s service providers have been handpicked to participate and are required to carry necessary insurance, licenses, and certifications as applicable by law. Additionally, we require any technicians traveling to your home to pass a criminal background check. Learn more about this check.

5. Will I need to purchase any parts for the service? This depends on the service you purchase. You should read the scope of work details on each service which will instruct you on what you need. A typical service has several variations you can choose from which may also influence the parts you need. If not otherwise listed, you should assume Amazon’s service provider will bring all necessary equipment, tools, and supplies.

6. What happens after I buy a service? You’ll receive order and appointment confirmation emails from Amazon. During checkout, you’ll have the option to allow Amazon´s service provider to call you prior to your appointment to discuss the details. You’ll receive an appointment reminder email within 48 hours of your appointment. From Your Orders within your Amazon account, you can reschedule or cancel a pending service or contact Amazon Customer Service with any questions.

7. What should I expect on the day of the service? You will receive a reminder email 48 hours in advance. Amazon´s service provider will arrive during the arrival window communicated in your email. An adult must be present at the time of service. Once onsite, the provider will go over the scope of work prior to completing the service. Upon service completion, the provider will ask you to sign a Proof of Appointment. You will automatically pay for the service through your Amazon account.

8. How long will the appointment take? The length of the service will vary based on type of service and your project. In your appointment confirmation and reminder emails, an approximate appointment length will be provided. This duration is different from the arrival window you selected which indicates when you should expect the work to begin.

Paying for a service

1. How do I pay for my service? An authorisation hold will be placed on payment method once your order is placed. Amazon will charge the card or debit account you have on file in your Amazon account either when the service is completed or within 5 days after you placed your service order, whichever comes first. You should not be asked by Amazon´s service provider to offer any other form of payment.

2. What if my project is more complex than what is listed or I want to make changes to the scope? In consultation with Amazon´s service provider, you may choose to modify your scope of work (and service price) if your needs require it. You should agree on any changes, and any additional cost, prior to work being completed. In these cases, Amazon’s service provider will ask you to purchase an additional service option on Amazon.co.uk to cover the extra costs before the work goes ahead. The additional order is assigned to the same service provider.

3. What if the service provider wants me to pay them directly? You should not be asked to pay Amazon’s service provider directly. If this occurs, please decline and let Amazon know by contacting Customer Service. If additional parts or time required to deliver the service warrant a change in the scope or price of an order, Amazon’s service provider will ask you to purchase an additional service option on Amazon.co.uk to cover the extra costs before the work goes ahead. If you pay Amazon’s service provider directly, or by any means other than your Amazon account, your service will no longer be covered by our Happiness Guarantee.

4. Can a service provider charge me for travel or other non-service expenses? No, there should be no surprise charges from Amazon’s service provider. Your upfront service price is inclusive of travel, parts, time spent providing the service, and all other expenses incurred such as parking or the congestion charge.

5. Should I only verify job completion if I am satisfied with the service? No. You should always verify job completion as a record of the work that’s been performed. This does not in any way prevent you from filing a Happiness Guarantee Claim with Amazon if you are dissatisfied with your service. For more details, see our Happiness Guarantee page.