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Customer Questions & Answers

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Showing 1-10 of 601 questions
  • 14
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    votes
Answer:
If it helps I use mine to play downloads on my Samsung UE32D5520 I also use it for to record programs from the Samsung with the PVR menu and play the recordings back on the Samsung, and also remove the Pen and play the recordings on my Grandmothers Furrion Tv through the usb port.
Wee Jim
· 13 January 2015
  • 4
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    votes
Answer:
File sizes are critically important regards how fast data transfers take. Lots of smallish files like mp3 files will take far more time than a big single file
Steve W in Plymouth
· 11 June 2019
  • 2
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    votes
Answer:
Yes - you definitely can. This was the reason for my purchase and it booted appliance fine.
Your_Average_Joe
· 22 August 2020
  • 2
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    votes
Answer:
Posted 5th May 2018. Please note SanDisk Customer Care have advised that the 128 GB (SDCZ48-128G-U46) has been produced both with and without an internal data transfer LED, so you could receive either version when ordering this.
G TAYLOR
· 05 May 2018
  • 1
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    votes
Answer:
Turn off the little blue light .. there is a little switch on the side, hold it for a few seconds.
David Faux
· 22 April 2020
  • 0
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    votes
Answer:
I'm not sure all I know it's a USB stick with 32gb memory, it's unopened
Mista makaveli
Seller · 29 August 2017
  • 0
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    votes
Answer:
Dear Cheri W,

My name is Shira from SanDisk Customer Care. … see more
Dear Cheri W,

My name is Shira from SanDisk Customer Care.

In this case please check the ‘Forgot your password’ link on the login window, clicking this link will display the hint you configured during installation which can be used to assist in remembering your password.

In case you did not configure a password hint during installation or if the hint does not assist in remembering your password there is no way to access or recover the data stored inside SecureAccess. In this case you will need to delete the SecureAccessVault folder and reconfigure the software.

To remove SecureAccess:
http://kb.sandisk.com/app/answers/detail/a_id/17500

You may find SecureAccess download links in the article below:
http://kb.sandisk.com/app/answers/detail/a_id/2399

If you have any additional questions regarding our products you may contact us via our support email: english_support@sandisk.com  and provide us with the date of this post.


Best regards,

Shira
SanDisk Global Customer Care see less
Dear Cheri W,

My name is Shira from SanDisk Customer Care.

In this case please check the ‘Forgot your password’ link on the login window, clicking this link will display the hint you configured during installation which can be used to assist in remembering your password.

In case you did not configure a password hint during installation or if the hint does not assist in remembering your password there is no way to access or recover the data stored inside SecureAccess. In this case you will need to delete the SecureAccessVault folder and reconfigure the software.

To remove SecureAccess:
http://kb.sandisk.com/app/answers/detail/a_id/17500

You may find SecureAccess download links in the article below:
http://kb.sandisk.com/app/answers/detail/a_id/2399

If you have any additional questions regarding our products you may contact us via our support email: english_support@sandisk.com  and provide us with the date of this post.


Best regards,

Shira
SanDisk Global Customer Care

A manufacturer
Manufacturer · 11 November 2018
  • 0
    vote

    votes
Answer:
It depends whether or not your mobile supports OTG (On-The-Go). if it does, then you need an OTG adaptor, which is a short cable, or sometimes a solid adaptor, with a plug on one end which fits into your phone socket and a female USB socket on the other into which you can plug USB drives.
Marian
· 21 January 2018
  • 0
    vote

    votes
Answer:
Dear Val,

My name is Shira from SanDisk Customer Care. … see more
Dear Val,

My name is Shira from SanDisk Customer Care.

I am sorry to read that you are no longer recognize. We would advise you to try connecting it to an additional computer to check if you are able to back up your files.
Otherwise, please follow this link for data recovery options:
https://kb.sandisk.com/app/answers/detail/a_id/4985/

In order to continue with the assistance and possible replacement of the product, you may contact us via our support email: english_support@sandisk.com  and provide us with the date of this post.


Best regards,

Shira
SanDisk Global Customer Care see less
Dear Val,

My name is Shira from SanDisk Customer Care.

I am sorry to read that you are no longer recognize. We would advise you to try connecting it to an additional computer to check if you are able to back up your files.
Otherwise, please follow this link for data recovery options:
https://kb.sandisk.com/app/answers/detail/a_id/4985/

In order to continue with the assistance and possible replacement of the product, you may contact us via our support email: english_support@sandisk.com  and provide us with the date of this post.


Best regards,

Shira
SanDisk Global Customer Care

A manufacturer
Manufacturer · 05 August 2018
  • 0
    vote

    votes
Answer:
Check the list on Github.
joseph
· 07 April 2017