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Customer Questions & Answers

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Showing 1-10 of 103 questions
  • 4
    vote

    votes
Answer:
Hi there, I'm also having this issue - is the £13.50 delivery charge correct? Will be buying elsewhere if so.
Anna Milan
· 29 June 2017
  • 2
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    votes
Answer:
hi melissa, we would use royal mail to send this item
hope this helps
andrew

Pets & Pastimes Ltd
Seller · 15 June 2015
  • 1
    vote

    votes
Answer:
There is only one Refill in the box so you should receive two boxes if that is what you ordered.
I have always been lucky with my orders over the years but I have never received paperwork with it as I always save them to my computer. Hope this helps you

Snowcat
· 07 July 2020
  • 1
    vote

    votes
Answer:
Hello, I'm very sorry but I don't know. I'm a cat owner only. Have you tried contacting the company who makes the product directly to see if you can use Feliway with a puppy in the house?
Jupiters Friend
· 01 July 2016
  • 0
    vote

    votes
Answer:
Hello
We purchase our products from a veterinary suppliers so the product will not be fake.
Kind Regards … see more
Hello
We purchase our products from a veterinary suppliers so the product will not be fake.
Kind Regards
Customer Services see less
Hello
We purchase our products from a veterinary suppliers so the product will not be fake.
Kind Regards
Customer Services

Mr Pets
Seller · 20 November 2017
  • 0
    vote

    votes
Answer:
Best to leave in so calms cat continually obviously will be non effective if taken out seems to work for our cat does only last 1 month only time we turn off is if cat goes to cattery for any length of time
philly
· 21 October 2017
  • 0
    vote

    votes
Answer:
Contact customer service and they will help you
Flipper
· 22 April 2019
  • 0
    vote

    votes
Answer:
Yes, there should be a wick, please contact your supplier to arrange a refund or replacement.
A manufacturer
Manufacturer · 10 December 2020
  • 0
    vote

    votes
Answer:
Good Morning, We aim to despatch all orders within 1 - 3 working days after we receive them. We will then post the item out using second class post. Kind Regards, Carly
A seller
Seller · 27 October 2014
  • 0
    vote

    votes
Answer:
I noticed that and was not pleased. I use one friends and 2 classic at a time because of their different functions. It made my last order even more expensive.
Amazon Customer
· 20 April 2019