XCover's simple, fast and stress-free repair and replacement process delivers peace of mind if your item incurs accidental damages that aren’t covered by the manufacturer's warranty.

XCover provides repairs or replacement of products for eligible reasons. Repairs are handled by licensed local technicians who will fix damaged products in your home, at a local repair shop or, for mail-in repairs, in one of our service centres. In the event that a product can’t be repaired, XCover will replace it or reimburse you with a payment into any bank account worldwide.

Exclusions

XCover policies don’t cover any loss or damage sustained during delivery to your address, any pre-existing damage or general wear and tear, cosmetic damage or any policy excess.

My item is damaged. Do I go to the Amazon seller, the manufacturer or XCover.com?

Firstly you will need to set up your XCover Account (check your emails to set this up) then make a claim via xcover.com/claim. Our friendly team aims to complete 95% of claims within 3 business days. On rare occasions, after assessment we may request that you return your item to Amazon for replacement under manufacturers warranty. If there’s an issue with returning the item to Amazon we will mark your claim as urgent and process it straight away. Alternatively we will provide further instructions for repair or replacement.

Does XCover Protection cover items that are damaged during delivery?

You can request a replacement or return an item from Amazon if the item is damaged during delivery. To get started, log in to your Amazon account and view your order history. From here you can access Return Support.

How do I retrieve my XCover Protection policy documents and invoice?

To view your policy documents, wording and invoice, log in to your XCover Account via the account set up link provided in your confirmation email. We don’t post these documents via mail or with your item.

Important information about your insurance intermediary

Amazon EU S.a.r.l. (AEU), is a private limited liability company (société à responsabilité limitée) registered with the Luxembourg Register of Commerce and Companies under number B101.918 whose registered office is 38 Avenue John F. Kennedy, L-1855 Luxembourg and whose UK branch is 1 Principal Place, Worship Street, London, EC2A 2FA. AEU is authorised and regulated by the Financial Conduct Authority to act as an insurance intermediary in the UK. AEU is included in the UK Financial Services register, available at www.register.fca.org.uk under reference number 746485. AEU, in its capacity as a broker, is acting on your behalf when facilitating insurance arrangements in the marketplace. It provides information only in relation to the insurance arrangements and does not provide a personal recommendation on the basis of a personal analysis. You do not pay a fee for AEU’s brokerage services. AEU receives a commission from the insurer which is a percentage of the insurance premium. Please inform us if you have a complaint regarding our brokerage services by visiting www.amazon.co.uk/gp/help/customer/contact-us. If your complaint is not resolved to your satisfaction, you may within 6 months of our final decision refer the matter to the Financial Ombudsman Service by telephone on 0800 023 4567 or on its website www.financial-ombudsman.org.uk/.