Hi,my dogs like this food so I thought I would take advantage of the Amazon subscription service and order this so that I get 3 bags every month. The first delivery arrived yesterday and while helping the driver unload the bags I noticed that one corner of one of the bags was taped up. I had a closer look and it became obvious that the bag had been chewed into by another animal probably a rodent and when they noticed this at the warehouse they chose to simply tape up the bag, they didn't think that it needed replacing because there might be some food missing or maybe the animal that had chewed into the bag might be carrying a disease that could be transmitted onto dogs.
The driver, who could barely speak English refused to take the bag back to start with, eventually after speaking to his supervisor over the phone whose grasp of the English language was slightly better the driver agreed to take it back and have it replaced . Afterwards I called the Amazon UK helpline to register that the food had Been returned and that I just wanted a replacement.
Today however I have been e-mailed to tell me that they are refunding the money rather than replacing the product. I ordered 3 a month because that is the minimum that I need, so I now know that I will run short in the first month. The best thing I can do is to source another supplier who will supply what I order, preferably not pre opened by rats.
After seeing the pictures Jeff Bezos swanning around on a super yacht with his new girlfriend, I might ad that he ought to consider training his staff, in all their languages that trying to palm off a customer with goods they know to be damaged is not good publicity.
| Pet Type | Dog |
|---|---|
| Package Dimensions | 73 x 37 x 11 cm; 12 Kilograms |
| Item model number | 112573081 |
| Breed Recommendation | All Breed Sizes |
| Pet Life Stage | Adult |
| Flavor | Beef |
| Item Form | Pellet |
| Allergen Information | Drug-Free |
| Size | 12 Kg (Pack of 1) |
| Number of Items | 1 |
| Quantity | 1 |
| Storage Information | To keep fresh, store this pack in a cool, dry place, with the top of the bag folded down. For best before date and batch number please see back of pack. |
| Specific Uses | Training |
| batteries required | No |
| Batteries Included | No |
| Item Weight | 12 kg |
