This product is dangerous. My child was happily playing on his new Xbox this morning when he ran into the kitchen saying his controller was getting hot and making a funny noise.
This noise turned out to be fissing from a ruptured battery pack.
I am so glad he instinctively came to me or this could have ended in a trip to the local burns unit.
Amazon have been informed who promptly offered to refund the price paid and have escalated the issue for investigation - an investigation I won't hear the outcome of even though it could have easily been my child with a burnt hand or a house fire if it started whilst unattended.
As amazon said for safety reasons they could not arrange for the item to be collected and after allowing the pack to finish fissing and cool down I removed the back cover to expose the ruptured cell.
Please see attached images and please keep a close eye on your battery packs or ask for them to be returned if in doubt!
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from London General Insurance Company Ltd. £1.39
- From the moment your product’s delivered it will be covered for accidental damage and any mechanical/electrical faults not covered by the manufacturer’s warranty. Cover is for UK residents who are over 18 years old.
- No added costs when making a claim; no excess to pay or any charges for parts, labour or callout.
- Easy to make a claim by phone or email. If your product can’t be repaired, it will either be replaced or we’ll issue an Amazon e-gift card to the value of a replacement.
- Cancel anytime: Full refund within 45 days if no claim has been made, pro-rated refund thereafter less claim costs.
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From the brand
Empowering Gamers Since 1999!
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Venom was established in 1999 with the vision to create gaming accessories which enhance play and empower gamers.
Based in the UK, all of our products are designed by gamers, for gamers.
Our controller charging solutions have sold over 2 million units in the UK and continue to be the accessory of choice for all gamers.
All of our products contain premium components and comply with all UK and EU regulations.
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Customer reviews
Dangerous Product, Ruptured Battery!
Reviewed in the United Kingdom on 3 January 2021
This product is dangerous. My child was happily playing on his new Xbox this morning when he ran into the kitchen saying his controller was getting hot and making a funny noise.This noise turned out to be fissing from a ruptured battery pack.I am so glad he instinctively came to me or this could have ended in a trip to the local burns unit.Amazon have been informed who promptly offered to refund the price paid and have escalated the issue for investigation - an investigation I won't hear the outcome of even though it could have easily been my child with a burnt hand or a house fire if it started whilst unattended.As amazon said for safety reasons they could not arrange for the item to be collected and after allowing the pack to finish fissing and cool down I removed the back cover to expose the ruptured cell.Please see attached images and please keep a close eye on your battery packs or ask for them to be returned if in doubt!
Reviewed in the United Kingdom on 3 January 2021
Images in this review
Top reviews from United Kingdom
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Reviewed in the United Kingdom on 3 January 2021
This noise turned out to be fissing from a ruptured battery pack.
I am so glad he instinctively came to me or this could have ended in a trip to the local burns unit.
Amazon have been informed who promptly offered to refund the price paid and have escalated the issue for investigation - an investigation I won't hear the outcome of even though it could have easily been my child with a burnt hand or a house fire if it started whilst unattended.
As amazon said for safety reasons they could not arrange for the item to be collected and after allowing the pack to finish fissing and cool down I removed the back cover to expose the ruptured cell.
Please see attached images and please keep a close eye on your battery packs or ask for them to be returned if in doubt!
Style Name: Twin Dock - BlackVerified Purchase
Dangerous Product, Ruptured Battery!
By Amazon Customer on 3 January 2021
This product is dangerous. My child was happily playing on his new Xbox this morning when he ran into the kitchen saying his controller was getting hot and making a funny noise.By Amazon Customer on 3 January 2021
This noise turned out to be fissing from a ruptured battery pack.
I am so glad he instinctively came to me or this could have ended in a trip to the local burns unit.
Amazon have been informed who promptly offered to refund the price paid and have escalated the issue for investigation - an investigation I won't hear the outcome of even though it could have easily been my child with a burnt hand or a house fire if it started whilst unattended.
As amazon said for safety reasons they could not arrange for the item to be collected and after allowing the pack to finish fissing and cool down I removed the back cover to expose the ruptured cell.
Please see attached images and please keep a close eye on your battery packs or ask for them to be returned if in doubt!
Images in this review
Reviewed in the United Kingdom on 14 November 2020
The only gripe I have is that the dock is extremely light, which I suppose isn't a problem when the controller is docked on it, but I would have liked it have a bit more weight behind it so that it wouldn't move easily on my desk and would feel a bit more of a quality product.
Style Name: Single Dock - BlackVerified Purchase
Great Charging dock for Xbox Series X controller for my PC
By Kieran Bradburne on 14 November 2020
The dock looks good and the battery pack has a nice tight fit at the back of the controller. The dock has a red LED on the front whenever the controller is charging, which turns green when fully charged. Comes with a good quality USB C for the power input and works fine being powered from USB via my PC.By Kieran Bradburne on 14 November 2020
The only gripe I have is that the dock is extremely light, which I suppose isn't a problem when the controller is docked on it, but I would have liked it have a bit more weight behind it so that it wouldn't move easily on my desk and would feel a bit more of a quality product.
Images in this review
