Frequently Asked Questions
What is included in this Smart Doorbell Installation?
- Unwire and remove your existing doorbell
- Mount, drill and wire the doorbell
- Wire the power kit into your internal doorbell
- If relevant, configure the device to give you real time alerts when you have visitors
- You will need a working wired doorbell fitted
What's included with Smart Hard Wired Doorbell Installation?
This Service is only suitable for Customers with an existing, working wired doorbell Unwire and remove your existing doorbell; mount, drill and wire your new doorbell If relevant, configure the device to give you real time alerts when you have visitors Fully working Wi-Fi with good signal must be present within 9m of your preferred installation location and the Wi-Fi password available The battery pack(s) included with the product must be charged prior to the service being carried out
How do I check if my existing doorbell is wired or not?
If your doorbell is hard wired, you will typically see wires on or around your door frame. There may also be a fixed chime, again with wiring linking it and your doorbell. If your doorbell is not hardwired, please visit here for non-wired smart doorbell installation service.
What do I need to do before my smart doorbell installation?
On the day of your smart door bell installation appointment, you need to make sure that you have your smart door bell with charged battery packs available, your Wi-Fi password and that the area around the door is clear for the professional to work in. Your pros will bring all the necessary tools to carry out the installation as efficiently as possible, and clean up the packaging afterwards placing it in your refuse/recycling bin. Please note that the installer will only be able to replace an existing hard wired doorbell, this service does not include first time door bell installation and does not include the cost of a smart door bell. If your installer requires parts or materials to complete the job, these will be quoted for and charged additionally on the day of the job.
Why should I book this service?
Allowing a professional to do the heavy lifting saves you time, and frees you from the hassle of interpreting unclear product instructions or keeping track of stray parts and hardware. A pro will have the right tools and experience to do the job quickly, correctly, and safely the first time.
You agree that it is your responsibility, and not the responsibility of Amazon or the installer to ensure that your use of the product will comply with any applicable laws, including: (a) installation of any product which takes visual and/or audio recordings be installed at such an angle that it does not take any recordings beyond the boundary of your property (including public pavements or roads); and (b) that, if you use your property as a workplace, you comply with laws governing the monitoring of employees. If any product is installed at a property owned, operated or managed by a third party or where other individuals live, work or are otherwise present (collectively, “Other Parties”), you represent and warrant to us that you have notified those Other Parties, to the extent required by law, and obtained all approvals, permissions, consents and authorizations, if and as required from such Other Parties, for installation and operation of the product at the installation location. You further represent and warrant to us that the location where the product is installed is safe for individuals who access the property, including those who access by using the product, and that the installation of the product at that location will not disrupt or negatively affect any other systems, locks, or other protections or infrastructure of the property.