This product works well - but unfortunately it has been manufactured and designed poorly.
The top of the probe (the black bit) joins the main stem and is glued in (not screwed via a fine thread - glued).
Therefore when this product gets hot (which amazingly it will do) the glue that keeps the top section stuck to the stem becomes malleable and the top comes away from the stem - allowing any dirt, fat, water etc into the unit.
Why - really just why would you use a compound that is susceptible to heat in a product that gets hot like this.
Secondly, the returns process is like something out of the olden days...
1) You have to write to the Customer Service team via email
2) You then go through the problem and submit details
3) They send you a form which you have to print out and fill in with all the details you've just provided to them
4) They book a courier (no they can't provide prepaid returns labels....) and you wait for them in the morning or afternoon etc
5) The courier doesn't turn up
6) The courier randomly turns up at a different time and date
You wonder if you will ever get a replacement. Useless system.
Why not:
1) Send another item immediately to the customer and pre-charge their card if they agree
2) Send a prepaid label for the return to the customer
3) Receive faulty unit back and cancel prepaid charge
It's easy. What is wrong with these companies. They are founded by seemingly intelligent, creative and industrious people - who don't seem to have a clue how to operate in the real world.
Unbelievable.
| Brand | MEATER |
|---|---|
| Model Number | OSC-MT-MP01 |
| Colour | Wood |
| Product Dimensions | 3.7 x 2.8 x 15.7 cm; 794 Grams |
| Material | Stainless_Steel |
| Auto Shutoff | No |
| Item Weight | 794 g |
