The product arrived in good time. The box was undamaged. However on opening and inflating for the first time a hiss could be heard. On inspection the board had a one inch gash with a small hole in it as in the picture. also the paddle was missing from the box. The quality of everything else in the box looked ok, but the disappointment of my child at Christmas due to a faulty item that clearly hadn't been checked/tested before packing is not acceptable.
Product is being returned.
Avoid this company and avoid disappointment and substandard products
Update************"
They want me to pay the return postage and said they would reimburse it when it arrives. Then they gave an address in China which will cost £200 to ship to. The product arrived too quickly to have been sent from China and if it cost them £200 to send a £200 board they'd make no money. They are knowingly selling faulty goods and making it impossible to return. Absutely disgracefull
Further update***********
After contacting the seller through Amazon. They agreed to send a courier to collect. Subsequently they have said due COVID they won't be collecting. They have issued a refund and no longer want the board returned.
| Color | Blue |
|---|---|
| Material type | Pvc |
| Skill level | All, Beginner |
| Sport | SUP Paddling |
| Batteries included? | No |
| Brand | FAYEAN |
| Department | Unisex |
| Manufacturer | FAYEAN |
| Manufacturer reference | BOARD-TIGER-01 |
| Product Dimensions | 320 x 82 x 15 cm; 204.12 Kilograms |
| ASIN | B08CXS5PFD |
