Amazon Renewed Frequently Asked Questions

1. What is Amazon Renewed?

At Amazon Renewed, you can discover and buy quality refurbished, pre-owned and open-box products that have been inspected and tested to work and look like new by the Marketplace seller, or where Amazon EU S.à.r.l. sells products which it sources from vendors, by the vendor, or by Amazon EU S.à.r.l., and in each case by a qualified manufacturer or a specialized third-party refurbisher. The inspection and testing process typically includes a full diagnostic test, replacement of any defective parts, and a thorough cleaning process carried out by the Marketplace seller, vendor, or by Amazon EU S.à.r.l. The products have no visible cosmetic imperfections when held 30 cms away. The products may be packaged in a generic box and come with the accessories expected for a new product, with exceptions, if any, mentioned on the product detail page. All products on Amazon Renewed (except traditional wrist watches and Amazon Devices) are backed by the Amazon Renewed Guarantee. With this guarantee, you are eligible for a replacement or refund within 1 year of receiving the product if it does not work as expected. This guarantee is in conjunction with Amazon’s standard return policy that applies to most products.

Only select sellers who meet Amazon’s quality and performance criteria are permitted to offer refurbished products on Amazon Renewed.

2. Can I return a product purchased on Amazon Renewed?

All products are backed by Amazon's Return Policy. If you are unsatisfied with the product for any reason, you can return it in accordance with that policy.

3. What can I expect from a product listed on Amazon Renewed?

Products sold on Amazon Renewed have been inspected and tested to work and look like new. The products have no visible cosmetic imperfections when held 12 inches away. The products may be packaged in a generic box and come with the accessories expected for a new product, with exceptions, if any, mentioned on the product detail page.

4. What if I am not satisfied with the product I receive?

All products on Amazon Renewed (except traditional wrist watches and Amazon Devices) are backed by the Amazon Renewed Guarantee. With this guarantee, you are eligible for a replacement or refund within 1 year of receiving the product if it does not work as expected. This guarantee is in conjunction with Amazon’s standard return policy that applies to most products. Learn more about the Amazon Renewed Guarantee.